(15h Left) Help Desk Analyst

4 weeks ago

Council of the City of Sydney, Australia Indigeco Pty Ltd Full time

Overview

We are seeking motivated and reliable Help Desk Analysts to join a 24/7 rotating shift team based in Ingleburn, NSW. This is a permanent, full-time role offering stability, growth, and the opportunity to work with advanced technologies that support critical operations across Australia and internationally.

The Role & What’s on Offer

- Permanent full-time employment (not contract)
- 6–8 week training program (1 week induction + shadowing on shifts)
- Exposure to cutting-edge Linux-based systems and AWS environments
- Supportive, collaborative team culture with opportunities for learning and growth
- Provide 24/7 Help Desk support on a rotating roster (day, night, weekend shifts)
- Remotely monitor, troubleshoot, and support Linux-based field systems and AWS cloud servers
- Act as the first point of contact for operators and staff via phone, Slack, and messaging platforms
- Escalate issues when required and maintain accurate logs/documentation
- Assist in onboarding and supporting new Help Desk team members
- Collaborate with other internal teams (engineering, verification, operations) when needed

About You

- Experience in Help Desk, IT Support, or Technical Support roles
- Confident in troubleshooting Linux environments; exposure to AWS is highly regarded
- Strong communication and problem-solving skills with the ability to remain calm under pressure
- Organised, detail-oriented, and able to work independently as well as in a team
- Flexible and committed to working a rotating 24/7 roster
- Able to pass police and driving history checks
- Willingness to travel nationally on occasion and maintain a secure home office setup
- Familiarity with Jira Service Management (JSM), Slack, Confluence, call forwarding tools & CCTV monitoring systems

If you are willing to travel to Ingleburn and support the team for the long term, this opportunity is for you. Please reach out to me

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