Help Desk Analyst

2 weeks ago

North Sydney, Australia SPS COMMERCE Full time

Description:
**Essential Responsibilities / Duties**:

- Configures and deploys laptops and software for employees following the SPS Commerce standards and guidelines
- Creating and maintaining documentation of repeatable steps and publishing knowledge base articles for SPS team members
- Primary support for troubleshooting and resolving hardware issues on laptops, tablets, printers, and video conferencing equipment
- Maintain effective collaboration with global team members
- Assist with the preparation and implementation of system upgrades and special projects
- Exposure to network and infrastructure troubleshooting
- Responsible for staying up to date with new technologies and equipment that may benefit SPS team members, such as user laptops, peripherals, and software.

**Minimum Requirements**:

- College degree or 1-2 years Help Desk experience
- Strong working knowledge and experience using and troubleshooting Office 365 and the MS Office Suite: Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint
- Excellent customer service skills and demonstrated ability to work effectively in a global team environment
- Demonstrated organizational skills with ability to effectively manage multiple tasks and projects
- Outstanding written and interpersonal communication skills

**Preferred Experience**:

- Experience with utilizing SCCM and understanding Windows Configuration Designer is desired
- Familiarity with JAMF for managing MacOS/iOS is highly preferred
- Ability to solve problems and provide tactical leadership

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