Loyalty Fulfilment Analyst

3 weeks ago

Melbourne, Victoria, Australia MYER Full time
Overview

MYER is looking for a Loyalty Fulfilment Analyst on a 12-month FTC to support the delivery of new MYER one offers and benefits. This role sits within the Marketing and Loyalty department with a flexible hybrid working model (Docklands Support Office and Work-From-Home).

Location: Docklands, Victoria, Australia (hybrid role).

Responsibilities
  • Recommend enhancements to the digital delivery of the Loyalty program.
  • Analyse current processes and their impact on Member Loyalty and program efficiency.
  • Recommend new processes after developing alternatives and assessing impacts of changes.
  • Develop project plans with partners including data changes and specifications, system test plans, user and training documentation.
  • Support Core Loyalty communications to Members.
  • Deliver fulfilment of promotional credits and rewards to Members and report to the Loyalty Operations Manager.
  • Collaborate with partners including Legal, Compliance, MYER IT, Store Operations, third party providers and others to ensure that Colleagues are properly briefed and trained.
  • Ensure Session M Business processes are properly documented.
  • Member data is accurate and shared within company guidelines.
  • Ensure MYER one Loyalty Program Terms & Conditions are met.
About you
  • Strong retail experience with empathy in how changes in the customer experience impact loyalty.
  • Skilled SQL developer with ability to query complex relational databases.
  • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
  • Ability to develop business process skills to recommend changes and outline impacts.
  • Experienced user of Microsoft Office applications.
  • Highly organised and process oriented.
Benefits
  • Generous team member discounts on all MYER products, including team-member exclusive discounts.
  • Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
  • A supportive leadership and team network to set you up for success.
  • Career growth and succession opportunities across the business.
Job details
  • Seniority level: Not Applicable
  • Employment type: Contract
  • Job function: Marketing
  • Industries: Retail
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