Online Retail Manager

3 weeks ago

Sydney, Australia Richemont Full time

Online Retail Manager - Van Cleef & Arpels, Oceania

Sydney, NSW, AU

Permanent

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

You have luxury expertise, deep customer journey knowledge, excellent communication skills, and a problem-solving mindset – you'll lead our online strategy locally, reporting to the Retail Director, Oceania.

What are we expecting from you?

Reporting to the Retail Diector, you will be responsible for:

- Drive Performance:Monitor online data and KPIs, identify performance gaps, investigate root causes, and escalate issues as needed to optimize results.
- Elevate Online Merchandising: Ensure flawless execution of online merchandising assets across all platforms, collaborating with Marketing to adapt global strategies to local online platforms.
- Drive Web Business: Align with regional partners on action plans and sales objectives for the web and develop the web business locally by supporting HQ vision while raising local specifics.
- Drive CRC Performance:Align with regional partners on action plans and sales objectives for the CRC, manage day-to-day needs, track performance, and propose action plans to achieve sales, service, and quality KPIs.
- Lead CRC Team: Manage a dedicated Team Leaders and Ambassadors, lead recruitment and talent retention and monitor and guarantee quality KPIs
- Ensure Seamless Fulfillment & Client Experience:Ensure stock availability, deliver the best client experience from payment to delivery/fulfillment, and build strong relationships with key stakeholders.

More than a role…. We recruit for a career

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Human Resources Business Partner Oceania, Senior Communication Manager Oceania, Marketing & Communications Director Oceania andthe Managing Director Oceania. Otherwise, you will receive an email to inform you that your application has not been successful.

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