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Facilities/Retail Manager
2 weeks ago
Facilities / Retail Manager – Full Time
St Michael's Golf Club – Little Bay, NSW
Salary: $85,000 - $95,000 per annum + superannuation
Position: Full-time, 38 hours per week
Location: Jennifer Street, Little Bay, NSW 2036
St Michael's Golf Club is seeking a dedicated and experienced Facilities / Retail Manager to oversee the operations of our professional golf shop and maintain the overall functioning of our facilities. This role plays a critical part in delivering exceptional service standards across both the retail and facilities arms of the business.
Key Responsibilities:
· Manage the day-to-day operations of the Club's professional golf shop, including both in-store and online retail channels.
· Supervise and train a team of up to 15 staff, ensuring smooth coordination of retail and facilities functions.
· Oversee stock management including ordering, receiving, inventory tracking, and visual merchandising.
· Select seasonal product ranges in consultation with suppliers and manage vendor relationships, including negotiating pricing and planning promotions.
· Develop and monitor budgets, conduct financial forecasting, and implement cost-effective practices across both retail and facility areas.
· Coordinate maintenance, cleanliness, and presentation of club facilities, including engagement of external contractors.
· Responsible for managing the online retail shop, including website updates, stock control, and processing customer orders and deliveries.
· Maintain compliance with workplace health and safety standards, including participation in first aid, fire safety, and emergency response training.
· Lead marketing and communication efforts via social media (e.g., Instagram) and weekly newsletters to promote retail offerings and drive customer engagement.
· Ensure a high level of customer service and satisfaction across all member and guest interactions, both in-store and online.
Essential Criteria:
· Minimum of 3 years' relevant experience in a similar role, ideally within a retail, hospitality, or sports facility setting.
· Demonstrated ability to manage both retail and operational aspects of a business.
· Strong leadership and interpersonal skills, with experience managing and training staff.
· Competence in stock control, budgeting, and customer service management.
· Familiarity with digital marketing tools and online retail platforms.
· Sound knowledge of workplace safety and facility operations.
Desirable:
· Formal qualifications in Business, Retail Management, or a related discipline.
· Experience in the golf industry or with golf-specific merchandise is highly regarded.
About Us:
St Michael's Golf Club is one of Sydney's most respected golf venues, known for its exceptional member experience and high-quality operations. We are seeking a passionate individual who is eager to grow with the Club and contribute to our mission of excellence.
Applications close: 28 days from posting
This role is open to Australian citizens, permanent residents, and qualified overseas applicants
