Program Administration Support Officer

Want to Make a Real Impact in Your Community — Join Encircle

Encircle is offering an exciting opportunity for a friendly, experienced admin superstar as a Program Administration Support Officer to join our dedicated team of professionals. In this role, you’ll be a first point of contact across our three Neighbourhood Centres (Pine Rivers, Redcliffe and Kallangur). You’ll provide referral information with warmth and professionalism, while supporting our Housing and Neighbourhood programs, including HOAP and Homestay, with essential admin across all sites. Be part of a passionate team making a real difference in the community.

We’re looking for someone who is:

- Driven by purpose and compassion

- Tech‑confident and detail‑driven

- Independent and organised

- Resilient and calm under pressure

- Values‑led and community‑minded

Encircle Community Services Ltd (Encircle) is the preferred community services provider in the City of Moreton Bay. We are a community‑owned and operated organisation offering a range of support services and activities directly to families and individuals living in Moreton Bay and the greater North Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 120 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

About this role

To be a first point of contact for our Neighbourhood Centres, working within a strength‑based and therapeutic framework, to provide information for referrals to all visitors and inquiries.

The ability to assist and support vulnerable community in a fast‑paced busy environment who at times may present to the Centre in crisis to be engaged, connected, supported and feel empowered.

Working in collaboration with the Housing and Neighbourhoods Programs to provide administration support to the Neighbourhood Centre Teams, the HOAP and Homestay Programs across all three Encircle Neighbourhood Centres.

To view the full position description for this role, click here .

Duties

- In collaboration with Front of House, manage all visitors, clients, and inquiries efficiently across all centres, providing brief interventions, information, and referrals in line with organisational policies.

- Provide administrative support for centre‑based activities, staff training days, and general events, while assisting with email management and meeting coordination.

- Maintain accurate records including volunteer data, mileage logs, monthly reports, and brokerage transactions, ensuring timely data entry and compliance with financial guidelines.

- Assist with organising and distributing donations, pantry items, and program materials across all three centres, including stocktaking and safe handling.

- Assist in the development of systems and processes to make the Housing and Neighbourhoods programs run seamlessly.

- Work collaboratively with staff, volunteers, and external providers, contribute to team meetings, and support the development of systems and processes that enhance program delivery.

Key Selection Criteria

- Demonstrated experience to engage and assess clients with complex, challenging and/or high need, and managing conflictual situations.

- Demonstrated experience in providing client centred interventions, informed by inclusive, strengths‑based and trauma informed practice approaches.

- Experience in community services organisations such as: social work, crisis services or similar services assisting those at a significant disadvantage.

- Demonstrated understanding of Social Justice principles.

- High level of professionalism, confidentiality and discretion with interpersonal and communication skills in both written and verbal forms.

- Well‑developed computer skills that include database management, collection of statistical data, preparation of reports, and familiarity with Microsoft Office suite of products.

- Demonstrated understanding of the challenges and needs of all community members including First Nations Peoples, people from culturally and linguistically diverse, LBGTI+ backgrounds, and other vulnerable population groups.

Required Qualifications and Experience

- Minimum of Cert III in Administration or equivalent experience or qualification

- A minimum of 1 years’ experience in Administration / Front Office Reception in a fast‑paced environment or similar role

- Experience working with Volunteers (desirable)

- Experience working in a community services not‑for‑profit organisation (desirable)

- National Criminal History Police Check

- Working with Children Check – Blue Card

- Must be a permanent Australian resident or hold a current, valid working visa

- First Aid & CPR certification or ability to obtain

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.

If you’re ready to be part of something bigger, we’d love to hear from you

To apply for this position please provide:

- ensure you meet the qualifications and experience requirements;

- provide a cover letter (2 sides A4 maximum) demonstrating your suitability for this role against the key selection criteria detailed in the above; and

Please note that we will not be accepting applications via employment agencies.

Applications will be reviewed and progressed as received. Therefore, you are encouraged to apply promptly in order to be considered for this exciting position.

#J-18808-Ljbffr