Customer Service Officer

4 weeks ago


Perth, Australia Town of Victoria Park Full time

Town of Victoria Park | Perth Metropolitan

The Town is currently looking for enthusiastic, energetic andcustomer focussed people to join the Customer Service Team in acasual capacity.

Your new role

The focus of this position will be to effectively andefficiently deliver attentive customer service at first point ofcontact; to engage with our community or visitors to the Town bybuilding rapport, identifying their needs and providinginformation, solutions and cashiering services to resolve theirreason for contact.

What you’ll need to succeed

- knowledge of engagement processes including conflictresolution
- experience working within contact or call centreenvironment
- ability to provide high quality service delivery anddemonstrated administration skills
- experience in aquatic, fitness and/or sportsindustries
- demonstrated ability to apply effective verbal and writtencommunication strategies to negotiate and resolve varied andcomplex customer needs
- experience performing point of sale, cash handling andfloat reconciliation duties.

The benefits of working for us

Hourly rate of $46.14 (including 25% casual loading), plussuperannuation

All applications must include a cover letter and CV

The Town of Victoria Park is committed to equal employmentopportunities and providing employees with a work environment freeof discrimination and harassment.

We welcome applicants from a diverse range of backgrounds.Applicants who identify as Aboriginal, live with a disability, CaLDor LGBTQIA+ are encouraged to apply.

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