Duty Manager
3 days ago
Next Hotel Melbourne, Curio Collection by Hilton, is a brand‑defining property with 255 guest rooms & suites. The Next brand is always evolving with thoughtful service and immersive experiences. Also featuring The Club, Meeting Rooms, Fitness Centre, and curated art from renowned Australian artists.
As the Duty Manager, you will be responsible for ensuring the smooth running of the front desk operations. You and your team will provide guests with an experience that exceeds their expectations throughout their stay, and one that they will cherish until their NEXT visit
Position Requirements
- To assist in all aspects of running the front desk and supporting the team.
- Warmly welcome guests upon arrival and ensure a seamless check‑in/check‑out experience is delivered.
- Coordinate and oversee the running of the hotel in the absence of Senior Management.
- Handle and resolve any guest concerns effectively with confidence and in a professional manner.
- Ensure the team is consistently being trained and developed for future growth opportunities.
- Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
- Answer all incoming calls promptly and pleasantly and provide appropriate assistance.
- Responsible to maintain an updated MOD log on every shift.
- Check rooms, making sure any special requests are carried out accordingly.
- Be level‑headed to handle any emergencies within the hotel, including acting as the Chief Fire Warden and First Aid Officer.
- Experience in overnights and rolling the system seen as advantageous.
- Build strong positive cross‑departmental relationships and provide support as required.
You will possess
- The ability to curate memorable experiences for our guests whilst building sincere emotional connections.
- Minimum 2 years’ experience as a Duty Manager in a 4/5 star hotel.
- Professional verbal and written communication skills and an eye for detail.
- Impeccable grooming and presentation.
- The ability to multi‑task, work under pressure, and problem‑solve effectively.
- The flexibility to work a 24/7 roster, including public holidays and weekends.
- Experience with a hotel property management system.
- A current First Aid Certificate, CPR Certificate, and RSA Qualification.
In return, we offer
- Career growth, development, and mentoring.
- Cutting‑edge staff amenities including fully outfitted break area & change room.
- Food & Beverage and accommodation discounts.
- A referral incentive program.
- Discounted staff parking.
- Employee Assistance Program & other colleague benefit programs.
This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do. We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing, then we would love to hear from you
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Pro-invest Hotels is an equal opportunities employer with a zero tolerance for discrimination, harassment, or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.
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