Senior Implementation Specialist

About us

Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

About the role

As our Senior Implementation Specialist, you’ll lead the technical design, setup, and deployment of Global Payments integrations with ISV and enterprise partners. You’ll be the bridge between our product capabilities and partner requirements—guiding them from discovery through to go-live, and ensuring they get the most value from our solutions.

You’ll manage the full technical lifecycle, from designing scalable integration strategies to supporting QA certification and go-to-market readiness. With your deep knowledge of APIs and excellent stakeholder communication, you’ll become a trusted advisor to our partners while championing continuous improvement across our products and services.

What You’ll Be Doing

- Lead technical discovery sessions to scope out partner needs and design tailored integration solutions.
- Own the end-to-end technical architecture and deployment journey for partner integrations.
- Act as the primary technical contact for ISV and enterprise partners, supporting them from onboarding to post-implementation handover.
- Set up sandbox environments, test configurations, and ensure alignment with internal product capabilities.
- Collaborate closely with Product, Sales, Development, and Onboarding teams to ensure frictionless integration experiences.
- Develop and maintain detailed documentation including solution designs, Statements of Work, and process flows.
- Guide partners through QA, testing, and certification processes.
- Identify integration improvements and provide feedback to Product and Professional Services teams.
- Stay ahead of industry trends, platform updates, and new technologies to support innovative and future-ready solutions.
- Mentor junior team members and contribute to a culture of knowledge sharing and technical excellence.
- Communicate effectively with C-level stakeholders across ISV and enterprise partners.

About you

We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.

You’ll Also Bring

- 5+ years in a technical implementation, integration, or solution design role—ideally within Payments, SaaS, or large-scale API environments.
- Proven experience managing complex technical projects with ISVs or enterprise clients.
- Strong understanding of API technologies, including REST, OAuth2, Basic Auth, webhooks, and JSON error handling.
- Familiarity with API tools like Postman, Swagger, and related integration testing platforms.
- Excellent communication skills, with the ability to translate technical detail for business stakeholders.
- Demonstrated success delivering scalable, commercially-aligned API integrations.
- Experience working in fast-paced, partner-focused environments with competing priorities.
- A proactive mindset, with the ability to identify risks early and solve problems collaboratively.

Salary & Location

- The salary range for this role is $125, 000 – 135, 000 per annum + super and performance bonus.
- We are open to candidates based in either Sydney or Brisbane.

Our benefits

Join a leading global technology brand that offers benefits you’ll actually value, including:

- Flexible work arrangements that support your unique needs.
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.
- Women in Digital membership, granting you access to a host of member industry events and resources.
- Additional birthday, community giving, wellness and study leave.
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
- A jam-packed calendar of cultural celebrations and social activities.
- Global career and professional development opportunities.
- Salary sacrifice and an Employee Stock Purchase Plan.

Ready to Apply

Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOWby submitting your CV or contact Kristy Ward at kristy.ward@globalpay.com to discuss the role in more detail.

All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.

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