Customer Experience Coordinator

Overview

The City of Port Adelaide Enfield (PAE) is a welcoming, liveable city: made by people. We acknowledge the traditional country of the Kaurna people of the Adelaide Plains. We work Better Together to deliver meaningful outcomes, Grow & Improve our work every day, to ensure we Make a Difference for our community. We value equity and belonging, participation, sustainability, integrity, and transformative action, and strive for a fair, equitable, discrimination-free and safe workplace. This is a permanent full-time position in our Libraries team as a Customer Experience Coordinator, leading library operations and staff to deliver welcoming, inclusive services and positive customer experiences across collections, spaces, technology, programs, and Council services.

More information can be found in the Position Description below. This role is based in the City of PAE and may require work out of hours (evenings and weekends) to support library operations. Periods of standing and walking and handling of library items and materials are possible.

We encourage applicants from diverse backgrounds and are committed to an accessible and inclusive workplace. See the Position Description for further details.

Key responsibilities

- Coordinate and support PAE library staff to deliver excellent community services.
- Provide leadership aligned with Council’s vision, plans, and the UNESCO Public Library Manifesto.
- Oversee daily operations, projects, rosters, and resource management across libraries.
- Support best practice customer service and outreach opportunities.
- Manage facilities, budgets, and contractor supervision, ensuring compliance with policies and WHS.
- Lead staff and volunteer management, including recruitment, training, development, and performance reviews.
- Deliver customer experience and service training in collaboration with the Team Leader.
- Supervise the Home Library Service and contribute to library process improvements.

Note: This role may require out-of-hours work and involves standing, walking, and handling of library items and equipment.

The successful applicant will have

- A degree qualification in Library and Information Management or demonstrated equivalent experience.
- Working with Children’s Check (WWCC) & Child Safe Environments certification.
- Current Class C Driver’s license is highly desirable.
- Supervisory experience with staff management skills.
- Proven ability to work collaboratively in dynamic, complex, and diverse environments.
- Essential background in public libraries.
- Experience in project delivery and reporting, ideally within local government.
- Strong knowledge of public libraries, their role, and emerging trends in technology and service delivery.
- Proficient in library systems, digital resources, and information technology.
- Knowledge of literature and reader advisory.
- Excellent literacy, written, and verbal communication skills.

More information can be found on the Position Description located below. This is a permanent full-time position. The salary range is $94,525 - $101,474 (plus Super). Confidential enquiries can be directed to Jo Kerlogue at 0409 843 734 or jo.kerlogue@cityofpae.sa.gov.au. To apply, please complete the application process and attach your cover letter and resume. Applications close at 10pm on 30 September 2025.

The City of PAE values diversity and inclusion and we encourage First Nations & Torres Strait Islander peoples, women, people living with disability, young people, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds to apply. We are committed to providing an accessible and inclusive workplace and welcome discussions around workplace adjustments.

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