Customer Experience Manager

2 days ago

Adelaide, South Australia Hender Consulting Full time $90,000 - $120,000 per year

West Beach Parks

West Beach Parks
(WBP) is a world-class, multi-award-winning precinct set on 1.2km of coastline in the Adelaide suburb of West Beach, just minutes from the buzz of Glenelg and the convenience of the City's major airport. Boasting two expansive accommodation properties, premier golf courses, boating marina and internationally rated sporting facilities, West Beach Parks unsurprisingly remains one of South Australia's most popular holiday, sport and adventure destinations, as well as Adelaide's hub for accommodation and sporting events.

Reporting to the General Manager - Marketing, Sales and Customer Experience, the
Customer Experience Manager
is responsible for leading the customer experience team in delivering seamless, memorable and high quality experiences across two accommodation properties and the golf park. With three direct reports, key responsibilities of this dynamic leadership role include:

  • guiding and supporting the day-to-day operations of the CX team to uphold service standards, operational consistency and financial accountability;
  • leading proactive service recovery and issue resolution, ensuring outcomes enhance customer trust and loyalty;
  • overseeing all aspects of the customer journey across WBP's to ensure every interaction reflects WBP standards of excellence;
  • managing customer feedback to identify trends, insights and opportunities to drive improvements in service quality, consistency and customer satisfaction;
  • working strategically across departments to deliver an integrated and consistent experience;
  • introducing new tools, technologies, and programs to enhance satisfaction, emotional connection and ease of experience.

Applications are encouraged from individuals with a successful track record in a comparable customer experience role, leading a team and driving an integrated customer-centric culture across multiple departments. The successful applicant will be enthusiastic, authentic, and optimistic, with a desire to lead and mentor, drive continuous growth and foster an environment where both customers and team members feel valued and engaged. Tertiary qualifications in Business Management, or qualifications within business, tourism or hospitality offering similar teachings are highly desired, but not essential to the role.

The successful candidate must be available to participate in a roster to support 7-day coverage, including public holidays, to meet the demands of a hospitality industry operation.

This is a truly rare opportunity to join the organisation at the heart of South Australia's premier sport, recreation and coastal holiday destination.

Further information / How to Apply

  • Visit

    for further information on our client.
  • Confidential enquiries are welcome to
    Bernie Dyer
    and
    Andrew Reed
    on
  • Visit

    for a job and person specification and to submit your application which should include a cover letter and CV uploaded as one PDF document.

  • Customer Experience Manager

    2 weeks ago

    Adelaide, South Australia Underwood Executive Full time $80,000 - $120,000 per year

    Seima is a leading Australian designer and supplier of kitchen, bathroom and laundry products, known for combining functionality with inspired design. With a strong national footprint and a commitment to quality, innovation and customer experience, Seima partners with major merchants, home builders, architects and designers to deliver products that enhance...

  • Customer Experience Manager

    13 hours ago

    Adelaide, South Australia Catamac Full time $90,000 - $120,000 per year

    About CatamacWe are a leader in supplying premium maintenance consumables to companies operating mobile and fixed assets in the mining, quarry, infrastructure/civil, and oil & gas industries. We are passionate about making life easier for people in these industries through the continuous improvement of systems and processes.The RoleWe are seeking an...

  • customer experience manager

    2 days ago

    Adelaide, South Australia Hender Consulting Full time $60,000 - $120,000 per year

    West Beach ParksWest Beach Parks (WBP) is a world-class, multi-award-winning precinct set on 1.2km of coastline in the Adelaide suburb of West Beach, just minutes from the buzz of Glenelg and the convenience of the City's major airport.  Boasting two expansive accommodation properties, premier golf courses, boating marina and internationally rated sporting...

  • Homefresh Experience Ready Meals Coach

    4 days ago

    Adelaide, South Australia Homefresh Experience cooking Full time $60,000 - $120,000 per year

    Rare OpportunityDo you love to cook and sell?You will lead the cooking, packaging and sales team in your store. Knowing your way around a ready meal will be an advantage but not essential.There can be a much larger play here for the right person or team. If you have every wanted to own your own business but wanted to see it working first, this could be it...

  • Customer Experience

    1 week ago

    Adelaide, South Australia OrganisedSuccess Full time $30,000 - $60,000 per year

    Are you ready to create more flexibility, balance, and meaning in your work? We're seeking motivated individuals who are passionate abouthelping people grow, creating exceptional customer experiences, and developing long-term business partnerships.This is aflexible, independent rolewithin the personal development and leadership education space. You'll have...

  • Customer Experience

    11 hours ago

    Adelaide, South Australia Scape Full time $40,000 - $60,000 per year

    THE IDEAL CANDIDATEAre you a passionate about customer service looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience team member, you'll be the face of Scape, delivering top-notch service and...

  • Customer Experience

    7 hours ago

    Adelaide, South Australia Scape Full time $60,000 - $80,000 per year

    THE IDEAL CANDIDATEAre you a passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience Consultant

    2 weeks ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $70,000 - $120,000 per year

    Great opportunity for a proactiveCustomer Experience Consultantto support a high-performing teamAbout the Company:The client is a well-regarded organisation dedicated to delivering excellent service and customer-focused outcomes. They operate in a fast-paced environment where collaboration, accuracy, and customer care are central to success.Role Overview:As...

  • Customer Experience Consultant

    1 week ago

    Adelaide, South Australia Novita Full time $84,000 - $90,000 per year

    Salary: $70, $75,790.00Job Type: ContractLocation: Adelaide MetroJob Category: Community Services and DevelopmentAbout UsNovita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living...

  • Bridal Designer

    1 week ago

    Adelaide, South Australia ARA Experience Full time $60,000 - $100,000 per year

    The RoleWe are looking for a Bridal Designer to join our team. This role is perfect for someone who can connect deeply with clients, understand their personal style, and translate that into a gown that feels authentically them. This role blends design and creative storytelling - from guiding brides through our modular design system to creating content that...