Customer Support Coordinator

3 days ago

Adelaide, Australia Ventia Pty Limited Full time

Customer support coordinator

**Date**:20 Aug 2024**Location**:Adelaide, SA, AU, 5000**Company**:Ventia**The Role**
We’re looking for a passionate Customer Support Coordinator to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.
Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution management, critical incident management, work order management, triage, live subcontractor management, planning, and scheduling of work services.
This is a permanent full-time role based in our Adelaide CBD office on Wakefield Street.

**Benefits**:
- Permanent full-time role. (with a choice of 9.00am - 5.00pm or 7.00am - 3.00pm)
- Inclusive and diverse team environment.
- Career progression opportunities.
- VenPerks - Ventia rewards platform.

**Your responsibilities will include but are not limited to**:

- Answer inbound calls. Determine the nature of the customer or clients request using effective questioning and take the appropriate action based on the contract guidelines.
- Provide excellent customer service to all stakeholders and ensure the customers queries are answered.
- Provide clear, concise and accurate information relating to work requirements to clients, contractors and customers.
- Create work orders and ensure they’re processed in a timely manner.
- Understand business requirements, contract SLA's, key performance metrics and ensure they’re adhered to.

**About you**
- High attention to detail.
- Demonstrated customer service skills.
- Clear communication, both written and verbal and an ability to actively listen to and confirm understanding of customers issues.
- Demonstrated ability to work collaboratively as part of a diverse team.
- Ability to manage your time effectively and multi-task.

**About Ventia**
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
**Diversity**
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGTBQI+, Women, Veterans and spouses and people with disabilities.
**To Apply

  • Support Coordinator

    2 weeks ago

    Adelaide SA, Australia Jaeman Support Services Full time $60,615 - $95,000 per year

    About Us:At Gilda Care, we are dedicated to making a positive impact in the lives of individuals with disabilities. We work in partnership with NDIS participants to assist them in coordinating and managing their supports, enabling them to live a more independent and fulfilled life. We are seeking a compassionate and driven individual to join our team as a...

  • NDIS Support Coordinator

    2 weeks ago

    Adelaide, South Australia Pathway Links Support Services PTY LTD Full time $60,000 - $90,000 per year

    About the RolePathway Links is seeking a dedicated and experienced NDIS Support Coordinator to join our dynamic team in Adelaide, SA. As an NDIS Support Coordinator, you will be responsible for assisting participants in the National Disability Insurance Scheme (NDIS) to access and coordinate their support services.This is a part-time position, with the...

  • Care Coordinator

    1 week ago

    Adelaide, Australia Help at Hand Support Services Full time

    **Job description** **Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants.** **Ref: Care Coordinator** **Help at Hand Support Services ‘HAHS’**is a specialist disability support provider...

  • Client Services Coordinator

    2 weeks ago

    Adelaide, Australia BLESSED DISABILITY SUPPORT SERVICES Full time

    ChatGPT 5You said:Write description for blessed Disability Support advertising clients service coordinator job at indeed ChatGPT said: Here’s a polished and professional **job description** you can use for **Indeed** when advertising for a **Client Services Coordinator** at _Blessed Disability Support Services Pty Ltd_: **Client Services...

  • Support Coordinator

    2 weeks ago

    Adelaide, Australia Gilda Care Full time

    **About Us**: At Gilda Care, we are dedicated to making a positive impact in the lives of individuals with disabilities. We work in partnership with NDIS participants to assist them in coordinating and managing their supports, enabling them to live a more independent and fulfilled life. We are seeking a compassionate and driven individual to join our team as...

  • Customer Service Coordinator

    2 weeks ago

    Adelaide, South Australia UniLodge Australia Pty Ltd Full time $45,000 - $60,000 per year

    Victoria street, Adelaide SAGenuine career opportunities for those with ambitions to growPermanent Part Time PositionWe're seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a Permanent part time basisAt UniLodge we provide a home away from home for our residents and we aim to hire staff who will...

  • Customer Service Coordinator

    2 weeks ago

    Adelaide, South Australia Five Good Friends Full time $60,000 - $90,000 per year

    Come and join Australia's most innovative and dynamic home health organisationAbout usHi there We're Five Good Friends, an approved aged care and registered NDIS service provider. We help our Members (others call them clients) live vibrantly in their own homes by wrapping a care team around them and their families. Our innovative software coordinates in...

  • Support Coordinator

    2 weeks ago

    Adelaide Region SA, Australia CoAbility Full time

    **COABILITY** - Independent contractor delivering NDIS Support Coordination services empowering clients to live their best lives - Work permanently from home and the hours you choose - Ongoing training and development provided **ABOUT COABILITY** CoAbility is a leading independent NDIS Support Coordination provider across Victoria, with a proven successful...

  • Support Coordinator

    2 weeks ago

    Adelaide, South Australia Soaring Together Full time $60,000 - $80,000 per year

    About UsAt Skye's the Limit Support Services, we believe in making a difference together. We are passionate about empowering our participants to achieve their goals, connect with their community, and live more fulfilling lives.Recognised as a Finalist for Best New Business in the Australian Disability Service Awards 2024, we pride ourselves on being a...

  • Client Services Coordinator

    1 week ago

    Adelaide SA, Australia BLESSED DISABILITY SUPPORT SERVICES Full time $75,000 - $88,754 per year

    ChatGPT 5You said:Write description for blessed Disability Support advertising clients service coordinator job at indeed ChatGPT said:Here's a polished and professional job description you can use for Indeed when advertising for a Client Services Coordinator at Blessed Disability Support Services Pty Ltd:Client Services CoordinatorBlessed Disability Support...