Client Experience Coordinator

6 days ago

Adelaide, Australia Lutheran Homes Group Full time

Tax-free benefits: Up to $18,549 of your income tax-free through salary packaging
- Purposeful work: Use your skills and experience to make a meaningful difference
- Professional development: Benefit from opportunities for career growth and skill development

About us
Lutheran Homes Group (LHG) is a leading not-for-profit provider of residential, home care, and retirement living services for senior Australians. Our dedicated team of almost 1,000 employees and volunteers work tirelessly to deliver personalised support and care to more than 1,600 South Australians. We believe in empowering our consumers to live their lives with dignity and choice every day.

At LHG, we are committed to providing the highest quality care to our consumers. We constantly look for opportunities to innovate, learn and develop our staff to ensure we remain at the forefront of best practice in the industry. We take pride in our rich tradition and history, and we strive to grow while maintaining the values that define us. Join us in our mission to make a positive difference in the lives of older Australians.

About the Role
As the Client Experience Coordinator, you will play a pivotal role in delivering high-quality, welcoming service to potential home care clients and their families. You will be required to conduct home visits to explain LHG’s home care services and offerings, promoting the LHG difference. As the main point of contact for admissions and transfers you will ensure a smooth experience for all clients.

About You
You will have the dedication and drive to build strong client relationships while contributing to service growth and innovation. With strong time management, organisational, and problem-solving skills, you excel in client engagement and communication. Qualifications or experience in a related field such as sales, marketing or health is preferred. Intermediate proficiency in MS Office, with the ability to quickly learn new systems, and familiarity with Home Care Packages and CHSP are highly desirable.

Why Lutheran Homes Group?
- Work with passion and purpose to drive positive outcomes in an inspiring and stimulating work environment
- Utilise your skills and experience to make a real difference in the lives of senior Australians
- Unleash your potential with opportunities to learn and grow within the organisation
- Collaborate with a team of like-minded professionals in a supportive and empowering environment

**Applications close**: 10:00pm Sunday, 27 October 2024

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