Customer Experience Administrator

2 weeks ago

Adelaide, Australia Commercial Motor Vehicles Pty Ltd. Full time

About the company
CMI Toyota has been established since 1963 and is one of the most highly regarded Toyota dealers in the country. As South Australia's number one Toyota dealer we pride ourselves on our commitment to customer service while providing an excellent working environment with an enviable culture. CMI Toyota is a subsidiary the CMV Group of companies, a proudly South Australian owned and operated family business with over 2000 employees, representing some of the best automotive brands in the world.
Your new role
Due to an internal promotion, CMI Toyota West Terrace is currently seeking a Customer Experience Administrator to join the team on a permanent part time basis working up to 25 hours per week. Engaging closely with colleagues across the dealership, you’ll primarily be responsible for timely and accurate administration, liaising with customers as required.
What you’ll be doing
- Processing service reminders, extended warranties and roadside assistance policies
- Ensuring data integrity and maintaining customer accounts
- Supporting ad-hoc administrative requests
- Providing assistance to customers as required
- Managing low-level customer concerns, escalating as necessary

About you
- Blended experience in both customer service and administration
- Strong attention to detail and accuracy
- Personable yet professional with customers and colleagues
- Demonstrated communication skills, both written and verbal
- Good computer literacy, especially with MS Office and Excel

What’s in it for you
If the prospect of working with a close-knit team in SA’s leading Toyota dealership is not enough for you, additional benefits of the role include:

- Part time role with flexibility as to hours worked
- Excellent working conditions & a generous base salary
- State of the art dealership & onsite parking
- A diverse organisation which strives to promote from within & provide career progression
- Extensive Employee Assistance Program (EAP) to support you at every stage of life
- South Australian family owned & operated business

How to apply
If you have the skills and experience necessary and want to become an important part of our successful team, then please click "Apply" to submit your cover letter and resume.

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