Customer Service Officer

3 weeks ago

Cairns, Australia Certis Full time

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Overview

Are you passionate about creating unforgettable experiences? As a Customer Service Officer, your mission is to ensure every attendee leaves with a smile

You'll be the go-to person for all things customer-related, from answering inquiries to escalating issues on the spot. Your role is pivotal in making each event a resounding success through stellar communication, quick problem-solving and seamless teamwork. Join us and be the heartbeat of our events, making every moment count

Your Mission, Should You Choose to Accept

- Be the Face of Excellence: Greet and assist event attendees with a warm and professional demeanour.

- Resolve with Precision: Address and resolve customer inquiries and escalate issues promptly and efficiently.

- Coordinate Seamlessly: Support the planning and execution of events, ensuring all customer-related aspects run smoothly.

- Gather Insights: Collect and analyse customer feedback to enhance future events.

- Maintain Records: Keep accurate documentation of customer interactions and transactions.

- Collaborate Effectively: Work closely with event coordinators and team members to deliver outstanding events.

Role Requirements

- You must be available on weekends and weeknights.

- Long periods of standing and walking are required, so you must have the physical ability for this.

- Current RSA

- Current driver's licence is beneficial but not essential; otherwise you need to be able to get to various locations as required.

Benefits & Culture

- Friendly and inclusive environment

- Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects

- A discount program where employees, and their family members, can save at over 400 retailers Australia wide

- A well-being program that provides advice about mental, physical, and financial well-being

- An Employee Assistance Program (EAP) that is available to employees and their families

- Cultural diversity is valued and supported

Diversity Statement

WithinCertisAustralia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Should you decide to proceed with your application to the next stage of the recruitment process, a member of the recruitment team will be in contact with you.

If you would like to join a winning team, please apply via our recruitment portal or feel free to contact Sofhia Hussein at Sofhia_Hussein@certisgroup.com to know more.

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