
Customer Service Representatives
5 hours ago
Take the next step. Be part of something bigger at Suncorp.
Permanent Full Time, Traditional Part Time
Be Part of Suncorp’s Thriving Contact Centre in Townsville
Our newly opened Contact Centre is expanding our team even further If you’re passionate about delivering outstanding customer service, this is your chance to join Suncorp's new Contact Centre in Townsville.
We are hiring Part-Time Customer Service Representatives to play a key role as Sun & Gio Specialist.
Start Date: Wednesday, 5th November 2025
Engagement Centres: Wednesday, 8th October & Thursday, 9th October 2025 at our Contact Centre Hub in Townsville
Shift Pattern:
This role is a Part-Time role offering:
- Option 1: 30 hours per week – Monday - Thursday Start window 9:00am - 11:00am
All applicants must be able to fully commit to the shift shown and start within the window.
What You’ll Be Doing
As an Sun & Gio Specialist, you’ll play a key role in delivering exceptional customer service to our clients across Australia. Your main responsibilities will include:
- Delivering exceptional service to new and existing customers
- Offering tailored solutions to help customers with their insurance needs
- Meeting and exceeding sales and service targets with a focus on customer satisfaction
- Resolving customer concerns quickly and efficiently
Why You’ll Love Working at Suncorp Townsville
Joining Suncorp means more than just a job — it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table:
- Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives (pro-rata for part-time hours)
- Milestone payment: Receive a payment after completing 12 months of employment
- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid working: Work where you thrive with a flexible blend of in-office and remote work
- Work-life balance: We ensure you have the support you need both personally and professionally
- Staff discounts: Access exclusive deals from over 400 top Aussie retailers
- Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more
- Reward & recognition programs: We celebrate your hard work and achievements
- Career development: Ongoing training, growth opportunities, and support to reach your full potential
- Reputable employer: Join a national, trusted company with an inclusive and diverse workplace
- Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland
Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.
What You’ll Bring
We’re looking for individuals who have:
- A passion for customer service and a strong desire to help people
- Excellent problem-solving abilities, with the ability to simplify complex information
- Motivation to consistently achieve and exceed targets
- A collaborative mindset and ability to work both virtually and in-person
- Resilience, adaptability, and a proactive approach to learning and development
Training Period
- Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office — equipping you with everything you need to succeed in the role.
- Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.
Home Office Setup Requirements
As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:
- A reliable internet connection
- An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
- A private and distraction-free workspace
Ready to Make an Impact?
Suncorp is committed to North Queensland — focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.
If you/'re looking for a rewarding career with a company that values you — chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.
Please note: As part of the application process, all candidates are required to complete an online assessment. It takes around 30 minutes, and the more effort you put in, the better your results will reflect your skills. Please be aware that applications cannot be considered without a completed assessment
Advertised: 26 Sep 2025 E. Australia Standard Time
Applications close: 09 Oct 2025 E. Australia Standard Time
Don/'t see your dream job posted? No problem, sign up for job alerts and we/'ll let you know once something becomes available.
#J-18808-Ljbffr
-
Customer Service Representative
2 weeks ago
Cairns, Queensland, Australia BlueScope Full time $60,000 - $80,000 per yearJob Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...
-
Redlynch - Customer Service Representative
3 weeks ago
Cairns, Queensland, Australia Reddy Express Full timeReddy Express Redlynch - Customer Service RepresentativeReddy Express Redlynch, 1A Chelsea Lane, Redlynch, Queensland, AustraliaPosted Tuesday 9 September 2025 at 2:30 pmReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known...
-
Customer Service Representative
2 weeks ago
Cairns, Australia Manpower Australia Full timeAs a Customer Service Representative, you'll play a vital role in supporting customers and ensuring smooth order processing for our client. This is your chance to join a collaborative, values-driven team and grow your career in a highly respected organization. Location: Murarrie Pay: $38 per hour. Shift: Monday - Friday (9am - 5pm) Key Responsibilities: -...
-
Redlynch - Customer Service Representative
3 weeks ago
Cairns, Queensland, Australia Reddy Express Full timeReddy Express Redlynch - Customer Service RepresentativeReddy Express Redlynch, 1A Chelsea Lane, Redlynch, Queensland, AustraliaPosted Tuesday 9 September 2025 at 2:30 pmReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known...
-
Customer Service Representative
5 days ago
Cairns, Queensland, Australia Sealed Performance Batteries Full time $60,000 - $80,000 per yearAbout the RoleSealed Performance Batteries (SPB) is experiencing continued growth, and we're on the lookout for a motivated and experienced Customer Service Representative to join our team. Based at our office and warehouse in Cairns, you'll play a key role in supporting our broad product range and valued customer base.Your key responsibilities will...
-
Edmonton - Customer Service Representative
5 days ago
Cairns, Queensland, Australia Reddy Express Full time $60,000 - $80,000 per yearReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia...
-
Customer Service Representative
4 weeks ago
Cairns, Queensland, Australia Apollo Motorhome Holidays Pty Full timeCustomer Service Representative - Full TimeCairns QLD, AustraliaReady to Hit the Road? Full Time Position Available – Start ImmediatelyJoin a fun and supportive company cultureOngoing training and support providedUniforms includedWho Are We?We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger...
-
Reddy Express Redlynch
2 weeks ago
Cairns, Australia Reddy Express Full timeReddy Express Redlynch - Customer Service Representative Reddy Express Redlynch, 1A Chelsea Lane, Redlynch, Queensland, Australia Posted Tuesday 9 September 2025 at 2:30 pm Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express...
-
Reddy Express Morayfield
6 days ago
Cairns, Australia Reddy Express Full timeOverview Reddy Express Morayfield, 113-137 Morayfield Rd, Caboolture, Queensland, Australia Posted Monday 22 September 2025 at 2:30 pm Reddy Express - Customer Service Representative About the Role As a Customer Service Representative, you will be focused on providing great customer experiences and will ensure the store is always clean, stocked and...
-
Customer Service Representative
3 weeks ago
Cairns, Queensland, Australia Avis Budget Group Full timeOverviewStart Your Career Journey in Cairns with Avis Budget Group Dreaming of a role where every day brings something new? Join us at our Cairns Airport location and become part of a team that helps people move with confidence and ease. If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be...