Customer Service Supervisor

1 week ago

Cairns, Queensland, Australia Enterprise Full time $58,624 per year

Enterprise Rent-A-Car is seeking a Customer Service Supervisor for weekends and weekdays to join our Cairns Airport Team. The position will be part of a rotating roster and work during weekends. Car rental experience is not required; any applicant with a customer service or retail sales background should apply

ABOUT THE ROLE

As Customer Service Supervisor you will contribute to leading the customer service and sales of your location. You will manage the activities of the Rental Services Officers in your team and assist the Branch Manager. You will take pride in contributing to your branch and promote warm and welcoming customer service. Your responsibilities include:

  • Supervise the activities of the customer service team
  • Demonstrate best practices, motivate and develop team members to succeed
  • Assist to ensure targets are met and exceeded
  • Customer service at the car rental counter
  • Handle customer bookings, phone and email inquiries
  • Cross-sell products and services
  • Check rental contract completion by rental staff and provide feedback

ABOUT YOU

Our ideal candidate will be flexible and enthusiastic with a positive and professional attitude and will be able to demonstrate, or quickly develop, the following skills and attributes:

  • Leadership qualities
  • Delegation and influence
  • Strong business communication – written and verbal
  • Outstanding customer service
  • Ability to identify customer needs and make sales
  • Developed time management and organisational skills

Employee Benefits

  • Hourly Pay plus overtime and shift loadings
  • Earned wage access - on-demand access to wages before payday
  • Ongoing training and development - utilise our global network's wealth of knowledge
  • Incentive scheme for sales achievements & excellent customer service results
  • Employee and "family & friends" discounts on car rentals globally
  • Access to hundreds of discounts and offers on health insurance, gym memberships, home loans, movie tickets and much more
  • Various avenues of assistance are available to help you achieve your career goals via external training programs and professional development courses

You must have a valid Drivers Licence. Successful applicant/s will be required to provide a Traffic History report prior to commencement.

Job Type: Full-time

Pay: From $28.12 per hour

Benefits:

  • Employee discount
  • Referral program
  • Travel reimbursement

Licence/Certification:

  • Drivers Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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