Customer Service Representative

5 days ago

Cairns, Queensland, Australia Sealed Performance Batteries Full time $60,000 - $80,000 per year

About the Role

Sealed Performance Batteries (SPB) is experiencing continued growth, and we're on the lookout for a motivated and experienced Customer Service Representative to join our team. Based at our office and warehouse in Cairns, you'll play a key role in supporting our broad product range and valued customer base.

Your key responsibilities will include:

  • Responding to customer enquiries via phone, email, and in person regarding product details and fitment guidance
  • Processing incoming sales orders with accuracy and efficiency
  • Coordinating with the warehouse staff to ensure timely dispatch
  • Understanding our distribution and market channels
  • Utilising your strong computer skills to manage customer interactions and order systems

While not essential, a background in the Battery/ Automotive industry— particularly automotive batteries and associated ranges, which includes, truck, bus, golf cart, motorcycle, industrial and energy storage products—will be highly regarded.

About You

You're someone who thrives in a collaborative team environment and takes pride in delivering exceptional customer service. You'll be proactive, flexible, and bring a positive, "can-do" attitude to everything you do.

We're looking for someone who:

  • Has previous experience in a customer service or sales support role
  • Automotive experience advantageous, but not essential
  • Possesses excellent communication and problem-solving skills
  • Must be adaptable and comfortable working in a small team
  • Can adapt and take initiative in a fast-paced, growing business

Why Join Us?

At SPB, we believe in supporting our people. We offer:

  • A challenging and rewarding role
  • A collaborative and friendly team culture
  • A long-term opportunity to grow with the company
  • Your birthday off every year after 12 months of service

About Sealed Performance Batteries (SPB)

SPB is a privately owned company specialising in a wide range of portable energy storage solutions. We're proud to partner with leading global brands including Energizer, ACDelco, Power-Sonic, and Invicta, servicing industries across automotive, industrial, and renewable energy sectors.

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