Customer Service Officer

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Orrcon Steel is seeking a Customer Service Officer/Estimator to join our team based in Cairns. Orrcon Steel is a manufacturer of steel tube and pipe, as well as a leading Australian steel distributor with nationally recognized brands.

Our Cairns location is a busy retail branch, where you'll quickly become a valued member of the team due to your product knowledge, expert advice, and knack for finding clever solutions that delight customers while continuing to strengthen and grow our business. Whether you have a background in customer service and sales or have been involved with building materials from the production, design, and fabrication side, we are eager to leverage your transferable skills and passion for customer success.

What Will You Do?

In this customer-facing opportunity, you will leverage your technical aptitude and customer service skills to build strong partnerships with our valued customers. You will:

• engage with customers face-to-face, via phone, and email, addressing product technical queries and providing key recommendations to ensure quality finished products for our customers
• use your strong problem-solving skills to prepare and enter customer orders accurately
• support the external sales teams and branch by offering insights and assisting in the preparation of quotes and proposals
• collaborate with internal and external stakeholders (operations and warehouse; logistics and supply partners) striving to exceed expectations
• work with your manager and team to identify cost efficiencies and improve the overall customer experience

More About You

As a self-motivated, quick thinker, you adapt quickly and can juggle multiple tasks at any given time. You thrive in a busy, supportive team environment. You will bring:

• experience or exposure to technical drawings, drafting, building estimating, or a keen interest and willingness to learn
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a proactive approach to building constructive and effective relationships
• strong computer/systems skills – we use SAP, and experience with this software would be advantageous
• high attention to detail and the ability to manage multiple tasks simultaneously

What's in it for you?

• full-time permanent role working Monday to Friday – your weekends are all yours
• ongoing training – learn new skills and grow your career
• health & wellbeing benefits – Employee Assistance Program, Fitness Passport and more
• enjoy a competitive remuneration package including our profit share program (annual bonus)

Why BlueScope

As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future." ​

Come and discover us at ​

Join us, creating strength for the future.

Applications close Tuesday 7th October 2025.