Customer Service Officer

About Us:

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, living arrangements, community involvement, or anything else in between – we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

What's in it for you?

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- Excellent salary sacrificing benefits Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

About the Opportunity:

The Customer Service Officer (CSO) is responsible for delivering exceptional customer service to Help customers in a contact center environment, primarily supporting participants engaged through the Inclusive Employment Australia contract.

As the first point of contact for all Help services, the CSO manages inbound and outbound enquiries, triage calls appropriately, supports new Inclusive Employment Australia, NDIS and Social Enterprise enquiries, schedules appointments, and ensures compliance with relevant guidelines. This position supports seamless service delivery through accurate administration, effective communication, and collaboration with internal teams, contributing to customer satisfaction and organisational growth.

About You:

- Experience within DES, NDIS Contracts (desirable but not essential)
- Experience in a customer service, administration or sales role
- Ability to interpret and communicate Government contracts, Policies and Operational Guidelines
- Demonstrated ability to work with people of all ages and backgrounds and an empathy with disadvantaged and long-term unemployed
- Ability to meet targets, KPI’s and compliance requirements
- High level of interpersonal, verbal and written communications skills
- Proficient with Microsoft Office suite

If you have experience as a call center operator or exceptional customer service experience, then this is the role for you

This is a Full Time role located at: Eagle Farm

How to apply for this role?

If you’re looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.

Applications close: Applications will be assessed as they are received.

Contact: To learn more about this opportunity please contact the Recruitment team.

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

Equal Employment Opportunity Statement: Help is an equal opportunity employer and welcomes applications from all qualified candidates.

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