Customer Service Supervisor

Customer Service Supervisor

• Great Adventures, Cairns
• Full Time, including weekend work
• Hourly rate starting from $30.71 per hour

Great Adventures is a leading provider of marine experiences in the Great Barrier Reef. Our team is passionate about delivering exceptional service and unforgettable adventures for our guests.

About the role

We are seeking an experienced Customer Service Supervisor to lead and support our cruise attendants on board our vessels. This role is pivotal in ensuring every guest enjoys a safe, seamless, and memorable experience.

Reporting to the Customer Service Manager your key responsibilities will include

• Supervise and mentor cruise attendants, fostering a culture of excellent customer service
• Support daily vessel operations, including rostering, team briefings, and debriefings
• Assist with training initiatives and ongoing development of staff
• Act as the primary point of contact to support the Customer Service Manager during periods of leave to ensure continuity of support
• Deliver a high level of guest satisfaction including managing enquiries, requests and feedback in a prompt and courteous manner
• Work a rotating roster that includes weekdays, weekends, and public holidays as required

To excel in this role, you will have the following skills and qualifications

• Responsible Service of Alcohol (RSA) Certificate, or willingness to obtain
• Food Safety Supervisor Certificate (SITXFSA005 and SITXFSA006), or willingness to obtain
• Demonstrated leadership skills with the ability to motivate, guide, and support a team to consistently deliver exceptional customer service
• Flexibility to work primarily on vessels and adapt to a dynamic, fast-paced environment
• Excellent communication and problem solving skills
• Competent in the use of computers, with sound knowledge of Microsoft Office applications

Benefits

• Stability in a long-established business proud of their inclusive culture and working environment
• Discounted boat tours and cruises for your family and friends
• Discounted diving tours in Cairns and Port Douglas
• A wide range of special discounts with our industry partners and goods suppliers
• Meet people from all over the world coming to the Reef for a once in a lifetime visit to one of the greatest World Heritage sites
• Positive team atmosphere: work in a supportive, fun, and fast-paced environment, with strong peer relationships and solid on-the-job learning opportunities

About Quicksilver Group

We are proudly Australia's leading Great Barrier Reef tourism company with operations based in Cairns, Port Douglas and Green Island. Our multi-award winning company comprises:

• Quicksilver's Outer Reef and Low Isles Cruises
• Great Adventures' Reef and Green Island Cruises
• Silver Series Dive and Snorkel Adventures (Silverswift and Silversonic)
• Poseidon Dive and Snorkel Adventures
• Pro Dive Cairns
• Ocean Spirit
• The eco-sensitive Green Island Resort

Living and working in our unique natural environment brings many rewards and company benefits - the Great Barrier Reef is quite literally our office We offer flexible working conditions and have career opportunities across a wide range of areas from customer service through to engineering and corporate support. To join our dynamic and professional teams, we seek people with the right attitude and skills who can demonstrate values of respect, delivery of amazing customer service while promoting a safe working environment and pride in your work. We look forward to receiving your application.

How to apply

To apply for this position, please visit the link below.

Link for applying to this position:

To learn more about the Quicksilver Group visit our website

For confidential enquiries about this exciting opportunity contact Brooke via email at 

Applications close:   5:00pm, Monday 15 September 2025