Front Office Guest Service Agent

11 hours ago

City of Melbourne, Australia Pro-invest Careers Full time

About the Role

At Hotel Indigo Melbourne on Flinders, we don’t just check guests in and out, we welcome them into the story of our neighbourhood. We’re currently looking for a Guest Service Agent who’s passionate, energetic, and ready to deliver unforgettable guest experiences.

What You’ll Be Doing

- Delivering exceptional customer service with every guest interaction

- Managing check-ins, check-outs, and payments using hotel systems (Infor PMS experience is a plus)

- Upselling hotel services such as room upgrades and late check-outs

- Responding to guest needs promptly and professionally

- Maintaining front desk presentation and cleanliness

- Working closely with all departments to ensure a smooth guest experience

- Keeping up with local happenings to offer tailored recommendations

- Attending regular training sessions and team briefings

What We’re Looking For

- Previous hotel or customer service experience preferred

- A friendly, confident, and organised team player

- Someone with great communication skills and a passion for hospitality

- High attention to detail and a flair for problem-solving

- A genuine interest in creating memorable guest experiences

Why You’ll Love Us

- Be part of a vibrant, boutique hotel brand with a creative and supportive team

- Opportunities for growth within the IHG Hotels & Resorts network

- Work in the heart of Melbourne, just steps away from the city’s most exciting offerings

Ready to Join the Team?

If you’re passionate about people and love bringing positive energy to every shift, we’d love to hear from you. Apply now and bring your unique self to Hotel Indigo Melbourne on Flinders.

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