Guest Service Agent

7 hours ago

Melbourne, Australia Shadow Play by Peppers Full time

**Shadow Play by Peppers** is inclusive of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Housed within the hotel is a cocktail bar come suit tailoring service and an enclosed garden space on the top floor, featuring a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts two private dining rooms. Then there’s the lavish guest lounge and library with adjoining patio, where you can soak in the fresh breezes and make use of the barbecue area. Echoing Melbourne’s sophistication, Shadow Play by Peppers is in a class of its own, presenting opulent accommodation one kilometre from the central business district. Its position within this truly romantic city, where laneway restaurants, rooftop bars, markets and boutiques are set around the dreamy Yarra River flowing through the metropolis, is nothing short of exquisite for your next urban escape.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a **Guest Service Agent** and build your career with Accor.

**As our next Guest Service Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**What we are looking for**:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

  • Guest Service Agent

    2 days ago

    Melbourne, Australia MOVENPICK Full time

    **Company Description** At Mövenpick Hotel Melbourne we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us! Located opposite Southern Cross...

  • Guest Service Agent

    4 days ago

    Melbourne, Victoria, Australia Regional Accommodation Group Full time $60,000 - $80,000 per year

    About the role We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable. This is a Casual position with full time hours based in the heart of...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia Lancemore Hotel Group Full time

    Guest Service Agent - Lancemore Crossley St. Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If...

  • Guest Services Agent

    1 week ago

    Melbourne, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Melbourne **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Melbourne Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying...

  • Guest Service Agent

    4 days ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    4 days ago

    Melbourne, Victoria, Australia Royce Hotel Full time $60,000 - $80,000 per year

    Set in an old 1920's automobile showroom, The Royce Hotel is a boutique 5 Star hotel located next to the Botanical Gardens on St Kilda Road.  Inspired by the golden age of hotels, when opulence was expected, indulgence encourages, originals were applauded and the fabulous celebrated.About the roleReporting to the Front Office Manager, as a Guest Service...

  • Guest Service Agent

    4 days ago

    Melbourne, Victoria, Australia Sofitel Melbourne on Collins Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Hotel Indigo Full time $45,000 - $60,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....