Guest Service Agent/front Office Reception

3 days ago

Melbourne, Australia VIC Full time

**What **you'll** get...**
- Be a part of **Front Office Team** that is going to ROCK Melbourne's world
- Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

At Ovolo Hotels we move fast, have fun, and redefine what a lifestyle hotel can be. Our fresh ideas are taking the world of hospitality by storm and redefining what a lifestyle hotel can be as we expand across Hong Kong, Australia and beyond. Something special is going on here - this is your opportunity to be part of it from the very beginning

The Gig
Part of our award winning team, you are the face of Ovolo Laneways on Little Bourke Street
- You light up a room - You will be the face of the hotel on front desk.
- Previous Front Office/ Reception experience is essential
- Bring it Attitude, willingness and happiness
- 5 Star standards, nothing less
- Scrub up nicely? Be yourself and be presentable
- A personality is needed, come & play
- Know how to make someone feel special? Deliver that service from the heart that can only come from you
- You will have energy and enthusiasm to embrace the culture that Sydney offers
- Know about the IT stuff, Front Office systems essential
- Manual driver's license essential, as you will be required to drive valet.

**The Shiny Happy Person**
- Your role is critical to the success of the hotel and you are responsible for creating a memorable guest experience, by providing the highest level of service which is unique and personal.
- You will deliver a prompt, personalised and courteous service with all guests, clients, agents and suppliers. You will greet guests and assist them fully, checking in, checking out, making reservations and interacting with guests to the highest of standards.
- You will accommodate all guest requests in a timely fashion and actively seek opportunities to build rapport with guests in order to create a memorable experience.
- You will take responsibility for a variety of front office tasks, ensuring that Ovolo standards are consistently delivered.

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