Guest Service Agent

Guest Service Agent - The Victoria Hotel

The Victoria Hotel, 215 Little Collins Street, Melbourne, Victoria, Australia

The Capitol Hotel is part of EVT, and being a part of EVT means believing in changing the game. Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Independent Hotels
The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travelers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality.

About the Role
As a Guest Service Agent at you’ll be the first point of contact for guests, delivering warm welcomes and efficient service. You’ll manage check-ins, check-outs, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met. Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.

Key Responsibilities

- Manage arrivals and departures of everyone visiting our hotel
- Provide exceptional guest service by responding to guest requests efficiently and courteously
- Setup and pack down of restaurant and bar areas as needed
- Shake cocktails, sling beers and have countless chats through the day
- Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
- Actively resolve guest issues and challenges presented on shift

Skills & Experience

- 1-2 years of experience as a GSA in a hotel
- Proven ability to deliver warm, professional, and efficient guest service
- Strong communication skills and attention to detail.
- Experience in front office operations including check-in/out and handling guest accounts.
- Ability to build strong relationships with other departments in the hotel
- The ability to deal with multiple requests at once and maintain a high level of service.
- Familiarity with reservation systems and booking procedures.

Benefits & Perks

- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.

Join The Capitol Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

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