Guest Service Agent

2 weeks ago

Melbourne, Australia Lancemore Hotel Group Full time

Guest Service Agent - Lancemore Crossley St.

Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits

We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences.

About the Role
- Assist with check-in and check-out processes, ensuring a smooth guest experience
- Respond to guest queries with warmth and professionalism
- Provide local knowledge and information on hotel services and amenities
- Maintain accurate guest records and ensure all bookings are correctly recorded
- Support breakfast service and our very popular Hosted Hour
- Support the team with day-to-day administrative and front desk tasks
- Collaborate with Housekeeping and other departments to ensure service excellence
- Help resolve guest concerns quickly and effectively
- Contribute to a positive team environment that delivers memorable experiences

About You
- A natural people person with a warm, professional communication style
- Strong attention to detail and the ability to juggle multiple tasks
- Experience in a similar role is ideal, but a great attitude is more important
- Comfortable with technology - experience using hotel systems is a plus
- RSA preferred; barista/bar experience also welcomed

What’s in it for you?
- Work with a wonderful, like-minded team
- Be part of a highly regarded boutique hotel group with a growing national footprint
- Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available)
- Access our exclusive benefits program with staff discounts, wellbeing perks, and even a paid day off on your birthday

About Us

Located in the laneway heart of Melbourne’s cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art-deco lobby bar.

As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth - and we love developing and promoting talent from within.

Applicants must have valid Australian working rights.

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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