Portfolio Account Specialist

5 days ago


Melbourne, Australia Healthcare Businesswomen’s Association Full time

Job Description Summary

Join a high-performing team reimagining medicine. In this field-based Victoria role, you will drive customer interactions and sales performance across our Immunology portfolio by building trusted relationships with HCPs and key stakeholders, delivering customer-centric experiences across in-person and virtual channels, and engaging in value-based conversations to understand needs and improve patient journeys. You will be reporting to a high-energy National Sales Manager and contributing to a special team with a laser focus on delivering impact for Australian patients.

Job Description

- Drive competitive sales growth by identifying and prioritising high-potential HCPs and stakeholders using data insights.

- Orchestrate positive, multi-channel customer experiences to deliver sales performance.

- Lead value-based, in-person and virtual conversations to uncover challenges, drivers and opportunities.

- Personalise engagement journeys aligned to customer preferences and available content.

- Build sustained partnerships with HCPs and territory opinion leaders to improve the patient journey.

- Gather and share customer insights; adapt territory, account and interaction plans dynamically.

- Collaborate cross-functionally to design compliant solutions that address unmet customer and patient needs.

- Report technical complaints and adverse events within 24 hours and manage sample distribution where applicable.

What you will bring to the role:

- Extensive pharma sales experience (ideally in Immunology) with strong key account management expertise within the Australian healthcare ecosystem.

- Proven sales background in Healthcare/Pharma or related business; established network with target customer groups desirable.

- Strengths in account management, commercial excellence, selling skills, and technical aptitude.

- Outstanding communication, influencing, and negotiation skills; adept at conflict management.

- Strong compliance and ethics mindset; deep understanding of the healthcare sector and customer insights.

Skills Desired

- Account Management

- Commercial Excellence

- Communication Skills

- Compliance

- Conflict Management

- Cross-Functional Coordination

- Customer Insights

- Ethics

- Healthcare Sector

- Influencing Skills

- Negotiation Skills

- Selling Skills

- Technical Skills

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