Portfolio Account Specialist
1 week ago
Join a high-performing team reimagining medicine. In this field-based Victoria role, you will drive customer interactions and sales performance across our Immunology portfolio by building trusted relationships with HCPs and key stakeholders, delivering customer-centric experiences across in-person and virtual channels, and engaging in value-based conversations to understand needs and improve patient journeys. You will be reporting to a high-energy National Sales Manager and contributing to a special team with a laser focus on delivering impact for Australian patients.
About the Role- Drive competitive sales growth by identifying and prioritising high-potential HCPs and stakeholders using data insights.
- Orchestrate positive, multi-channel customer experiences to deliver sales performance.
- Lead value-based, in-person and virtual conversations to uncover challenges, drivers and opportunities.
- Personalise engagement journeys aligned to customer preferences and available content.
- Build sustained partnerships with HCPs and territory opinion leaders to improve the patient journey.
- Gather and share customer insights; adapt territory, account and interaction plans dynamically.
- Collaborate cross-functionally to design compliant solutions that address unmet customer and patient needs.
- Report technical complaints and adverse events within 24 hours and manage sample distribution where applicable.
- Extensive pharma sales experience (ideally in Immunology) with strong key account management expertise within the Australian healthcare ecosystem.
- Proven sales background in Healthcare/Pharma or related business; established network with target customer groups desirable.
- Strengths in account management, commercial excellence, selling skills, and technical aptitude.
- Outstanding communication, influencing, and negotiation skills; adept at conflict management.
- Strong compliance and ethics mindset; deep understanding of the healthcare sector and customer insights.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally:
Division
International
Business Unit
Universal Hierarchy Node
Location
Australia
Site
Victoria (VIC)
Company / Legal Entity
AU04 (FCRS = AU004) AU Pharma Pty Ltd
Alternative Location 1
Tasmania (TAS), Australia
Functional Area
Sales
Job Type
Full time
Employment Type
Regular (Sales)
Shift Work
No
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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