Service Desk Analyst

2 weeks ago

Perth, Australia Sharp & Carter Full time

Exciting opportunity for ambitious Service Desk professionals
- Gain exposure to diverse IT environments and varied project work
- Excellent workplace culture and structured development

**The Company**
***
Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused business where development is at the heart of everything they do. Our client is located in the Northern Suburbs, 15 mins from the CBD with on-site parking available. We are seeking a dedicated IT Support Officer to become an integral part of their already high performing IT team. The role will offer opportunities to work closely with senior stakeholders across the business. The brand have an excellent reputation in WA and with their superb training and retention of staff, this is a rare opportunity for junior IT professionals in Perth.

**The Role**
***
As an IT Support Officer, you will play a crucial role in providing technical assistance and support to their internal team members, while growing your skillset and assisting in upcoming projects.

Your responsibilities will include:

- Providing L1/L2 support to end-users, troubleshooting hardware and software issues
- Managing and resolving help desk tickets in a timely manner
- Collaborating with other IT team members to escalate and resolve complex issues
- Documenting processes, procedures, and resolutions for knowledge sharing
- Assisting in upcoming projects surrounding ticket analysis and automation processes

**Skills and Experience**
- Bachelor's degree in IT, Computer Science, or Software Engineering
- Proven experience in a Service Desk or Technical Support role
- Strong knowledge of MS
- Basic understanding of networking concepts
- Excellent problem-solving and communication skills
- Ability to work independently and in a team-oriented environment

**What’s on Offer**
- Dynamic and supportive work environment with a collaborative team spirit
- Opportunities for professional development and growth
- Opportunities to support project work with senior engineers from time to time
- Company benefits and flexible working arrangements

**How to apply?

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