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Service Desk Analyst

2 weeks ago

Perth, Australia Hawaiian Full time

Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets, employing a team of over 80 people.
With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and partnerships, we aim to make a meaningful difference in the lives of people in our communities.
Our values at Hawaiian are clear. We are: Passionate Considerate, Collaborative and Curious. Hawaiian is proud to be a leading WA employer and we invite you to consider Hawaiian in your career journey.
We are excited to welcome an experienced and motivated **Service Desk Analyst **to our team. **This is a 12 month full-time role with the possibility of extension and or permanency**. You will be based in our Perth office where you will provide a mix of local, remote and on-site support to our Perth metro locations.
The role offers a diverse workload servicing staff across the portfolio, working with a multitude of technologies, ensuring that no two days are the same.
The position will act as a first point of contact for Hawaiian staff members in efficiently resolving technical issues and service requests.
The role requires an individual with a passion for technology, innovation and people, who can work well autonomously and in a team environment.
**Responsibilities include, but are not limited to, the following**_: _**
- 1st & 2nd Level IT Support for internal customers in person and remotely
- Support the ICT Manager to deliver projects & upgrades
- Assist with onboarding of new employees, issuing of assets, induction & training
- Diagnosis and resolution of technical problems & proactive incident management
- Assist with the implementation of new hardware, networking, systems.

**Required Skills and Attributes**
- 2 years’ experience providing up to Level 2 Service Desk Support.
- Microsoft Certified Professional or similar qualification preferred.
- Technical knowledge in Office 365, Active Directory, Windows 10, Wi-Fi networks, Network troubleshooting, Mobile Device support.
- Possess outstanding customer service & interpersonal skills with an excellent phone manner
- Ability to work under pressure with good time management and multi-tasking skills
- Common sense approach to problem solving
- Sound analytical skills and attention to detail
- Ability to learn systems, technology quickly and take ownership
- Drivers Licence

Along with an exceptional career opportunity, we have on offer, a competitive salary package, access to our onsite gym, an impressive wellness program as well as being an employer that is committed to the individual success and career path of its employees.