IT Service Desk Analyst
1 week ago
**A great place to work**
When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.
We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:
- **Provide a diverse and inclusive workplace **- because we know how important is for everyone to be treated fairly and with respect.
- ** Give you flexibility** - it's important to recognise we are all unique, and need to create work life balance.
- ** Offer paid parental leave **- that supports both parent's leave and their transition back to work.
- ** Create a fun environment **- our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- ** Work perks **- that our employees actually use, such as; a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
**The Role & What We Are Looking For**
The IT Service Desk Analyst is responsible for providing hardware and software IT support to internal office and field-based customers and is the first point of contact for all IT related queries. Other duties include the management of IT assets and providing user training as required.
Key responsibilities include:
- Responding to user enquiries according to service desk procedures, providing support across a range of hardware and software products, within set Service Level Agreements (SLAs).
- Providing first level support, identifying issues which require more complex support and ensuring their timely escalation.
- Performing Active Directory user maintenance activities such as the creation of new accounts, deletion of old accounts and account permission changes.
- Assisting with moving personal computers (PCs) between workstations when required.
- Providing basic training to users in response to support requests.
We're looking for skills in the following areas:
- Knowledge of SOE image deployment and configuration using SCCM
- Strong customer service focus and a desire to assist others
- Proven troubleshooting & problem-solving skills
- An ability to prioritise and delegate
- The ability to communicate effectively at all levels
- A tertiary qualification to Certificate level III in IT, or an industry/vendor qualification (e.g. Microsoft) is desirable.
- IT Infrastructure Library (ITIL) Foundation Certificate is desirable.
**Who are we?**
Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.
**The next steps
-
Service Desk Analyst
13 hours ago
Perth, Australia HAYS Full timeExciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract Your new company **IT Support Analyst**: Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract **Your new company** A leading organisation, with a reputation for excellence in the industry. **Your new role** As a Service...
-
Service Desk Analyst
2 weeks ago
Perth, Australia Peoplebank Full timeLocation: - Perth- Job Type: - Contract- Posted: - about 1 hour ago- Contact: - Priyanka Shah- Discipline: - General IT - Reference: - 255367**Service Desk Analyst (Mid to Senior level)** - Multiple contract opportunities - Great career progression - Experience in mobile device management A government client is seeking for Service desk Analyst with...
-
Service Desk Analyst
2 weeks ago
Perth, Australia HAYS Full time5-month contract opportunity for an experienced service desk analyst **Your new company** This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement). **Your new role** Within...
-
Junior Service Desk Analyst
2 weeks ago
Perth, Australia OUI Recruitment Full time**Job Title**: Junior Service Desk Analyst **Location**: Perth **Type**: Permanent **Job Summary**: **Responsibilities**: - Respond to customer inquiries and requests for technical assistance in a timely and professional manner - Troubleshoot and resolve issues related to hardware, software, and network connectivity - Escalate complex issues to senior...
-
IT Service Desk Analyst
3 weeks ago
Perth, Australia Talent International Full time**Job Details**: **Location** Perth CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH85555_1659507758 **Contact** Deborah Moreton **Posted** 1 day ago - **Interviews to take place early next week**: - ** Major resource company with high paced, vibrant work environment** **Shift work**: - Long Term Contracts - Premier resource...
-
Service Desk Analyst
2 weeks ago
Perth, Australia Finite Full timeLocation: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025172_1707200834- Contact: - Katie Griffin- **ROLE DESCRIPTION / JOB TITLE** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard...
-
Service Desk Analyst
2 weeks ago
Perth, Australia Healius Full time**Date**:3 Oct 2024 **Location**: Perth, Western Australia, AU, 6000 **Company**:Healius **Job reference**: #12359 **About us** Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and...
-
IT Service Desk Analyst
2 weeks ago
Perth, Australia Capricorn Full time**A Great Place to Work** When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to...
-
Service Desk Technical Expert
1 week ago
Perth, Western Australia WA IT Full timeWe are committed to delivering exceptional results for our clients. As a Level 3 Service Desk Engineer, you will play a critical role in ensuring that our clients receive the highest level of technical support.You will be responsible for troubleshooting, customer service, and help desk support on a day-to-day basis. You will also work on projects and service...
-
Level 3 Service Desk Engineer
1 week ago
Perth, Western Australia WA IT Full timeDirect message the job poster from WA ITWA IT, established in 2003, specializes in network and managed services, offering cloud-based solutions to help businesses boost efficiency. Serving over 120 small to medium-sized businesses in the Greater Perth Area, WA IT provides support for SBS servers, cloud infrastructure, hardware design, and network support....
-
Service Desk Analyst
2 weeks ago
Perth, Australia DFP Recruitment Services Full time**Job description**: - **6 Month Position Available Within State Government**: - **East Perth location and Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.** *** This position is for a Service Desk Analyst, who provides ongoing support, technical skills and...
-
Support Analyst
2 weeks ago
West Perth, Australia Royal Automobile Club of WA Full timeThis is a full time permanent role base in our West Perth office with occasional travel to our Joondalup office.- What will you do?- Be the first point of contact for all IT related issues and queries - Keep up to date with all new and existing RAC Service Offerings - Create and maintain Knowledge articles to ensure consistent and accurate resolution...
-
IT Service Desk Analyst
3 weeks ago
Perth, Australia SLR Consulting Full time**About the business and the role** SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide...
-
Service Desk Analyst
2 weeks ago
Perth, Australia Sharp & Carter Full timeExciting opportunity for ambitious Service Desk professionals - Gain exposure to diverse IT environments and varied project work - Excellent workplace culture and structured development **The Company** *** Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused...
-
Service Desk Analyst
2 weeks ago
Perth, Australia HAYS Full timeAn excellent opportunity to provide your technical expertise to the ICT team **Your new company** Exciting opportunity to work for one of the top mining clients in WA **Your new role** This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a resource company. - Logging and...
-
Help Desk Operations Manager
1 week ago
Perth, Western Australia WA IT Full timeAs a Level 3 Service Desk Engineer at WA IT, you will be part of a team that specializes in delivering comprehensive network and managed services to small to medium-sized businesses in the Greater Perth Area.You will be responsible for providing technical support, troubleshooting, customer service, and help desk support on a day-to-day basis. You will also...
-
IT Service Analyst
2 weeks ago
Perth, Australia VGW Full timeIT Services Analyst VGW is a fast-growing technology company and creator of market-leading online social games. With offices across Australia, USA, Canada, Malta and the Philippines we are on a mission to be the biggest gaming company in the world! Due to major growth we are expanding our IT Services team in Perth and currently looking for an IT Services...
-
IT Service Desk Agent
2 weeks ago
West Perth, Australia APM Full time**The Role** As Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through to...
-
Itsm Analyst
3 weeks ago
Perth, Australia HAYS Full timeITSM Analyst required for a 3 month initial contract. **Your new company** This leading organisation is very well known in its sector. Due to a busy period, they are after an IT Analyst to join there busy Service Desk for an initial 3 month contract. **Your new role** **What you'll need to succeed** **What you'll get in return** **What you need to do...
-
Service Desk Officer
2 weeks ago
Perth, Australia Perenti Group Full timeService Desk Officer - Perth CBD location - Permanent full-time role - Excellent career progression The Perenti Group operates across a wide range of mining sectors within Australia and across the globe. Due to our size and multiple business operations, we can offer unique career progression opportunities. To support our growth, we seek a Service Desk...