IT Service Desk Analyst

2 weeks ago

Perth, Australia Ramsay Health Care Full time

**Permanent full-time opportunity**:

- **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**:

- **Great opportunity to grow your career across a national network**

A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk Analyst** to join our WA IT Service Delivery team based between Joondalup Health Campus or Hollywood Private Hospital.

**The Opportunity**

The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department’s operational objectives.

Your key accountabilities will include, but are not limited to:

- Provision of responsive and high quality support and incident resolution
- Perform initial analysis, prioritisation and resolution of service requests and referring to senior support where required
- Effectively categorise, communicate and negotiate the priority of service requests and Incidents
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete

**About You**

You will display exceptional communication and interpersonal skills that enable you to build positive relationships and provide exceptional customer service to both technical and non-technical people.

As Ramsay Health Care is a multi-site organisation, multiple shifts extend the teams availability across the working day, participation in an on-call roster and travel between locations may be required from time to time.

**Your Essential Skills and Experience**
- Minimum 2-3 years’ experience in an IT support role or helpdesk/service desk environment
- Diploma in IT
- Proven incident analysis and resolution skills
- Demonstrated hardware diagnostic skills
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
- A demonstrated working knowledge of networks (LAN/WAN) and their building blocks
- Current and valid open drivers licence and access to a car

**Desirable Skills and Experience**
- ITIL qualification
- Previous experience working for a large multi-site organisation
- Previous experience working in a health care environment

**Remuneration**

A base annual salary ranging from $70k - $85k + superannuation, based on experience level and qualifications, exclusive of penalties or allowances.

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

**Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**The Organisation**

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘**_People Caring for People’_** since 1964.

We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

**Requirements**:

- A_ _**National Police** check conducted within the previous 12 months may be asked of you

**To Apply**

LI-DNI

  • Service Desk Analyst

    2 weeks ago

    Perth, Australia HAYS Full time

    Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract Your new company **IT Support Analyst**: Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract **Your new company** A leading organisation, with a reputation for excellence in the industry. **Your new role** As a Service...

  • Service Desk Analyst

    4 weeks ago

    Perth, Australia Peoplebank Full time

    Location: - Perth- Job Type: - Contract- Posted: - about 1 hour ago- Contact: - Priyanka Shah- Discipline: - General IT - Reference: - 255367**Service Desk Analyst (Mid to Senior level)** - Multiple contract opportunities - Great career progression - Experience in mobile device management A government client is seeking for Service desk Analyst with...

  • Service Desk Analyst

    2 weeks ago

    Perth, Australia Peoplebank Full time

    Location: - Perth CBD- Job Type: - Contract- Posted: - 9 minutes ago- Contact: - Alson Fernandes- Discipline: - General IT - Reference: - 260382**Service Desk Analyst** - Initial 6-monthcontract in the Perth CBD - A chance to work in the mining industry sector - Seeking Level 1 support of Microsoft environments **About the company**: A highly reputed WA...

  • Service Desk Analyst

    4 weeks ago

    Perth, Australia HAYS Full time

    5-month contract opportunity for an experienced service desk analyst **Your new company** This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement). **Your new role** Within...

  • Junior Service Desk Analyst

    4 weeks ago

    Perth, Australia OUI Recruitment Full time

    **Job Title**: Junior Service Desk Analyst **Location**: Perth **Type**: Permanent **Job Summary**: **Responsibilities**: - Respond to customer inquiries and requests for technical assistance in a timely and professional manner - Troubleshoot and resolve issues related to hardware, software, and network connectivity - Escalate complex issues to senior...

  • Service Desk Analyst

    2 weeks ago

    Perth, Australia Centorrino Technologies Full time

    **Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And...

  • IT Service Desk Analyst

    6 days ago

    Perth, Australia Talent International Full time

    **Job Details**: **Location** Perth CBD **Salary** Negotiable **Job Type** Full Time **Ref** BBBH85555_1659507758 **Contact** Deborah Moreton **Posted** 1 day ago - **Interviews to take place early next week**: - ** Major resource company with high paced, vibrant work environment** **Shift work**: - Long Term Contracts - Premier resource...

  • Graduate Service Desk Analyst

    1 week ago

    Perth, Australia RSM Australia Full time

    Graduate Service Desk Analyst **Graduate Service Desk Analyst** **Job no**: 494543 **Work type**: Full time **Location**: Perth **Categories**: Consulting, Graduate Do you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities? Our Graduate Program...

  • Service Desk Analyst

    4 weeks ago

    Perth, Australia Finite Full time

    Location: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025172_1707200834- Contact: - Katie Griffin- **ROLE DESCRIPTION / JOB TITLE** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard...

  • Service Desk Analyst

    4 weeks ago

    Perth, Australia Healius Full time

    **Date**:3 Oct 2024 **Location**: Perth, Western Australia, AU, 6000 **Company**:Healius **Job reference**: #12359 **About us** Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and...

  • Service Desk Technical Lead

    6 days ago

    Perth, Western Australia WA IT Full time

    Job DescriptionThe Service Desk Technical Lead will be responsible for technical support, troubleshooting, customer service, help desk support, projects, and service desk tasks on a day-to-day basis.This is a full-time on-site role at WA IT, requiring a strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and...

  • Service Desk Analyst

    2 weeks ago

    Perth, Australia Hawaiian Full time

    Hawaiian is a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets, employing a team of over 80 people. With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...

  • IT Service Desk Analyst

    3 days ago

    Perth, Australia Capricorn Full time

    **A Great Place to Work** When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to...

  • Service Desk Analyst

    4 weeks ago

    Perth, Australia DFP Recruitment Services Full time

    **Job description**: - **6 Month Position Available Within State Government**: - **East Perth location and Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.** *** This position is for a Service Desk Analyst, who provides ongoing support, technical skills and...

  • Service Desk Analyst

    1 day ago

    Perth, Australia DFP Recruitment Services Full time

    **Job description**: - **6 Month Position Available Within State Government**: - **East Perth location and Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.** *** This position is for a Service Desk Analyst, who provides ongoing support, technical skills and...

  • Level 3 Service Desk Engineer

    3 weeks ago

    Perth, Western Australia WA IT Full time

    Direct message the job poster from WA ITWA IT, established in 2003, specializes in network and managed services, offering cloud-based solutions to help businesses boost efficiency. Serving over 120 small to medium-sized businesses in the Greater Perth Area, WA IT provides support for SBS servers, cloud infrastructure, hardware design, and network support....

  • IT Service Desk Analyst

    5 days ago

    Perth, Australia SLR Consulting Full time

    **About the business and the role** SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide...

  • IT Service Desk Analyst

    3 weeks ago

    West Perth, Australia Capricorn Full time

    **A great place to work** When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around. We are purpose-led and are committed to empowering our community to thrive. Our community...

  • Service Desk Analyst

    2 weeks ago

    West Perth, Australia Royal Automobile Club of WA Full time

    As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This role will also assist with our Windows 11 rollout. What will you be doing? - Operating as Helpdesk Support: Operating as the primary...

  • Service Desk Analyst

    6 days ago

    West Perth, Australia Royal Automobile Club of WA Full time

    As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This position means you will be 100% office based in our West Perth office and will also be on a rotating roster for our oncall shift...