IT Service Desk Analyst

20 hours ago


Perth, Australia Ramsay Health Care Full time

**Permanent full-time opportunity**:

- **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**:

- **Great opportunity to grow your career across a national network**

A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk Analyst** to join our WA IT Service Delivery team based between Joondalup Health Campus or Hollywood Private Hospital.

**The Opportunity**

The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department’s operational objectives.

Your key accountabilities will include, but are not limited to:

- Provision of responsive and high quality support and incident resolution
- Perform initial analysis, prioritisation and resolution of service requests and referring to senior support where required
- Effectively categorise, communicate and negotiate the priority of service requests and Incidents
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete

**About You**

You will display exceptional communication and interpersonal skills that enable you to build positive relationships and provide exceptional customer service to both technical and non-technical people.

As Ramsay Health Care is a multi-site organisation, multiple shifts extend the teams availability across the working day, participation in an on-call roster and travel between locations may be required from time to time.

**Your Essential Skills and Experience**
- Minimum 2-3 years’ experience in an IT support role or helpdesk/service desk environment
- Diploma in IT
- Proven incident analysis and resolution skills
- Demonstrated hardware diagnostic skills
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
- A demonstrated working knowledge of networks (LAN/WAN) and their building blocks
- Current and valid open drivers licence and access to a car

**Desirable Skills and Experience**
- ITIL qualification
- Previous experience working for a large multi-site organisation
- Previous experience working in a health care environment

**Remuneration**

A base annual salary ranging from $70k - $85k + superannuation, based on experience level and qualifications, exclusive of penalties or allowances.

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

**Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**The Organisation**

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘**_People Caring for People’_** since 1964.

We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

**Requirements**:

- A_ _**National Police** check conducted within the previous 12 months may be asked of you

**To Apply**

LI-DNI



  • Perth, Australia Peoplebank Full time

    Location: - Perth CBD- Job Type: - Contract- Posted: - 9 minutes ago- Contact: - Alson Fernandes- Discipline: - General IT - Reference: - 260382**Service Desk Analyst** - Initial 6-monthcontract in the Perth CBD - A chance to work in the mining industry sector - Seeking Level 1 support of Microsoft environments **About the company**: A highly reputed WA...


  • Perth, Australia Centorrino Technologies Full time

    At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer...

  • Service Desk Analyst

    14 hours ago


    Perth, Western Australia Atturra Full time $60,000 - $90,000 per year

    Company description: ATTURRA OPERATIONS PTY LTDJob description: What you'll be doingThe Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction with end-users, requiring efficient problem-solving and and customer service skills to ensure a positive support...


  • Perth, Australia Starboard IT Full time

    Starboard IT About Us Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are...


  • Perth, Australia HAYS Full time

    A great opportunity to provide your technical expertise and have exposure to a variety of projects **Your new company** A forward-thinking company with cutting edge technologies which provides innovative architectural solutions **Your new role** Are you passionate about technology and providing exceptional IT support? Do you thrive in a dynamic...

  • Service Desk Analyst

    20 hours ago


    West Perth, Australia Royal Automobile Club of WA Full time

    As a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This role will also assist with our Windows 11 rollout. What will you be doing? - Operating as Helpdesk Support: Operating as the primary...


  • Perth, Australia Montu Full time

    **Company Description** About Montu** Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply...

  • Service Desk Analyst

    20 hours ago


    Perth, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to an internal promotion in the Managed Services...


  • Perth, Australia Talent International Full time

    australia perth contract negotiable- **Opportunity to go permanent**: - **Start date 3**rd** June**: - **Major resource company with high paced, vibrant work environment** **Role** 24/7 Service Desk Analysts required on following roster - 4 days on/4 days off - 4 nights on/4 nights off **6 am to 6pm then next shift 6 pm to 6 am or vice versa** **Key...

  • Service Desk Analyst

    20 hours ago


    Perth, Australia Centorrino Technologies Full time

    Imagine joining an organisation that is a certified Great Place to Work and an award-winning brand! That’s exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us. Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in...