IT Service Desk Analyst

**About the business and the role**
SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide global consultancy advice and support on a wide range of strategic and site-specific issues to a diverse and growing base of business, regulatory and governmental clients.

Our dedicated IT department are responsible for providing technical support to our 500+ staff located across Australia and New Zealand. We have an exciting opportunity for an energetic and personable Service Desk Analyst to join our team in our growing Perth office for a 1-year fixed term contract with the possibility of being extended.
Working in a productive IT team spread across Sydney, Brisbane, Melbourne and now Perth, you will be a team player who is able to work autonomously, have excellent people skills, a thirst for IT knowledge and eager to troubleshoot and assist the SLR staff in the APAC Region.

Key Responsibilities

**Job tasks and responsibilities**
Your main responsibilities will include (but are not limited to):

- Respond to requests for technical assistance in person, via phone, or electronically
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Advise user on appropriate action
- Follow standard Service Desk procedures
- Log all Service Desk interactions
- Administer Service Desk software
- Redirect problems to appropriate resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Stay current with system information, changes, and updates

**Education and experience**
- 2+ years in a service desk role within a large organization
- Working knowledge of Microsoft Desktop products
- Experience with Microsoft Administration Tools
- Experience with an IT Service Management tool
- Exceptional customer service delivery
- Excellent communication skills
- Strong problem-solving technique
- Ability to work autonomously and in the Team
- Excellent attention to detail and quick response rate
- Any experience within Consultancy or professional service environments will be highly regarded

**Our benefits at SLR include**:
Our culture is unique where we work together to collaborate on projects to get the best possible outcome for our clients. Whether you’re working in the office, from home or a mix of the two, we recognise that every person is different, and our benefits aim to ensure that we cater for all, including:

- Hybrid work model (in-office & from home) - you choose where you work best.
- Extra paid purchased leave up to 10 days so you can re-energize, help others, support family, or focus on your own professional development.
- Inclusive parental leave policy that supports all parents throughout their parenting journey which includes 12 weeks primary carer and 4 weeks secondary carer leave.
- Learning and Development which includes a mapped Career progression path, study assistance and up to 3 professional memberships subsidized by SLR.
- Employee Assistance Program to support your physical, mental, and social wellbeing.
- Other benefits include regular Office social events, Service Anniversary awards, salary sacrificing (novated car lease) and a corporate uniform shop where you get $80 annually to spend.

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted with gender diverse interview panels to the best of our ability. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.- Unsolicited resumes from recruitment consultants will not be accepted. You must be part of the preferred supplier agreement list which is to be coordinated through the Talent Acquisition team._

Country
- Australia

Office
- Perth