Customer Engagement Specialist

2 days ago

Sydney, Australia TransGrid Full time

Collaborative and supportive team environment
- Access to corporate discounts | EAP | Fitness Passport
- _2 permanent and 1 maternity leave cover vacancies_

**The Opportunity**

A fantastic opportunity to join the Customer Relations team within Transgrid and be responsible for managing customers through the lifecycle of their connection to Transgrid’s network from the initial enquiry to connection and commercial operation.

Our team is expanding, and this is a great time to be a part of the developing renewable and energy transmission market. We currently have two permanent and one maternity leave cover opportunities.

The role is responsible for engaging with established customers regarding their existing operations and changes in their connection and transmission service requirements. The Customer Engagement Specialist will manage each formal connection enquiry to ensure Transgrid meets its relevant obligations under the National Electricity Rules.

The Customer Engagement Specialist will seek to ensure customer satisfaction, support the company in developing strategic relationships and identify customer orientated growth opportunities for the business. Additionally, the role will inform business improvement opportunities through acquisition of market insight and customer feedback.

The Customer Engagement Specialist will seek to ensure customer satisfaction, support the company in developing strategic relationships and identify customer orientated growth opportunities for the business. Additionally, the role will inform business improvement opportunities through acquisition of market insight and customer feedback.

**Duties and Responsibilities**
- Manage and undertake regular contact with and provide service to designated customers to build, enhance and maintain sustainable business relationships.
- Collaborate and engage with Corporate and Stakeholder Affairs team to develop customer experience and engagement events designed to enhance customer experiences and opportunities for engagement.
- Collate and report intelligent customer feedback and valuable insights to develop improved service capabilities, identify opportunities for business process improvements and enhance customer satisfaction.
- Provide voice of customer advocacy services internally and advocate Transgrid services and capabilities externally.
- Generate customer loyalty and dependency to achieve ‘supplier of choice’ status that enhances customer satisfaction and facilitates business growth.
- Provide early notification regarding Transgrid’s performance to allow strengths to be recognised and capitalised upon and any shortfalls to be effectively managed.
- Manage the establishment or review of customer contracts and agreements, through collaboration with Transgrid legal and technical teams and the customer and its representatives.
- Utilise a Customer Relationship Management (CRM) system to:

- Enable contacts and customer correspondence to be tracked and managed.
- Record engagement activities, including insights, opportunities, and feedback; and
- Inform business improvement and service optimisation opportunities.

**Position Requirements**:

- Tertiary qualifications at degree level in an appropriate discipline, or equivalent relevant experience.
- Well-developed interpersonal, negotiation and presentation skills to enhance relationships and reputation.
- Solid experience as a customer relationship manager, account executive or suitably equivalent role.
- Demonstrated ability to interact with stakeholders and customers at all organisational levels
- Capacity to make or recommend effective commercial decisions which create or preserve value and are assessed against defined business objectives
- Ability to leverage through customer data, insight, and feedback to inform and influence business improvement strategies related to customer service.

**Recognition & Reward**

In return for your hard work, we have numerous benefits and initiatives to support you personally and professionally including but not limited to private health insurance discount, motor vehicle lease plan, career development support, study assistance program and workplace flexibility.

Continue to make it happen for your career, and for the millions of Australians who rely on our services every day.

  • Customer Engagement Specialist

    8 months ago

    Sydney, Australia Reejig Full time

    **Company Description** Imagine a world where Monday blues are a thing of the past, where redundancies provide real opportunities to pivot. Welcome to Reejig, where we believe in transforming the future of work, but more importantly, we believe in the power of people who help build that vision. We're a team of builders, doers, and strategic thinkers. Our AI...

  • Customer Engagement Specialist

    7 months ago

    Sydney, Australia Scaled Agile Inc Full time

    Company Description Scaled Agile, Inc., (SAI) helps enterprises thrive in a world of change with SAFe, the most trusted system for learning and practicing agile ways of working. Together, SAFe Studio and SAFe’s proven framework provide everything individuals and teams need to link evolving strategy and execution. SAFe works by building a culture of...

  • Advisor, Stakeholder Engagement

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...

  • Advisor, Engagement

    2 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Engagement Advisor, Ongoing, multiple locations will be considered such as Parramatta, Lithgow, Maitland, Gosford, Wollongong** An exciting opportunity has become available for strong Engagement Advisors that are self-driven enthusiastic and innovative with stakeholder relationship management experience who are focused on delivering on optimal outcomes...

  • Customer Engagement Manager

    7 months ago

    Sydney, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Customer Engagement Executive

    2 days ago

    Sydney, Australia The Star Entertainment Group Full time

    For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and...

  • Stakeholder Engagement Manager

    4 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager, Stakeholder Engagement** - Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation - Employment Type: Ongoing, Full-time opportunity - Location: Sydney, Gosford, Bathurst, Tweed Heads - hybrid working options and flexible working arrangements available **About the role**: We are looking for a passionate, enthusiastic...

  • Customer Engagement Manager

    7 months ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role Please...

  • Customer Engagement Specialist

    4 days ago

    Sydney, Australia Healthcare Professionals Group Full time

    **Benefits**: - Permanent role - Work with a Global Brand - Modern offices in the heart of Macquarie Park - Awarded Globally best place to work - Parking onsite and a short walk from public transport - Hybrid flexible working environment **Culture** This company is an employer of choice who truly believe the best patient outcomes stem from their dedicated...

  • Member Engagement

    6 months ago

    Sydney, Australia Beaumont People Full time

    NFP Member Association - $85 - 90k + Super - depending on experience - FT, Hybrid role, 35-hour work week - Member Engagement & Database Specialist - Institute of Public Administration Australia (IPAA) NSW - NFP Member Association - Full Time, Permanent - $85 - 90k + Super - depending on experience - Sydney CBD NSW 2000 - WFH & WFO **About the...

  • Customer Support Specialist

    7 months ago

    Sydney, Australia Sharon Bennie - Specialist Property Recruitment Full time

    **Sydney CBD Offices**: - **To $75,000 + super**: - **Large, fast-growing propech**: - **Hybrid Office / WFH model**: - **Incredible company culture**: - **Huge scope for career growth**: - **9am - 5.30pm, Monday - Friday** **The Company** One of Australia’s largest and fastest growing proptechs, our client is the nations #1 solution in their...

  • Customer Engagement Executive

    6 days ago

    Sydney, Australia Onset Full time

    Shoppinglet’s make it personal! - Taking personal shopping at its word, this - **Customer Engagement Executive** role will make you the go-to person for a connected customer experience, across Australia and New Zealand’s retail landscape. - Your bread and butter will consist of 90% execution. From taking briefs and building out journeys across this...

  • Customer Engagement Manager

    7 months ago

    Sydney, Australia TMGM Full time

    We are seeking an enthusiastic and analytical individual to join our global marketing team as a Customer Engagement Manager. In this role, you will be the driving force behind understanding our company's diverse customer base, segmenting them into distinct categories such as VIP, regular, potential, and inactive, and designing customized strategies to...

  • Customer Engagement Manager

    3 weeks ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    About the CompanyCreditorWatch is a leading provider of commercial credit reporting products and data insights in Australia. We help businesses confidently manage their commercial relationships, improve productivity and reduce financial risk.Your RoleThis role involves working closely with our Corporate and Key Account Clients to deliver engaging customer...

  • Customer Engagement Executive

    7 months ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the...

  • Community Engagement Specialist

    2 months ago

    Sydney, New South Wales, Australia Figma Full time

    Job Summary: Figma is seeking a Community Engagement Specialist to lead and manage our community programs, drive community engagement, and scale community impact. The ideal candidate will have 8+ years of relevant work experience, strong collaboration and communication skills, and the ability to influence and be a strategic thought leader. The Community...

  • Customer Engagement Officer

    7 months ago

    Sydney, Australia Indigeco Full time

    Part-Time - Government Position - 6 month contract Description: Role Title: Customer Engagement Officer (part time role) 28 hours per week Rates : $56.76 + super Location: Sydney Duration: 6 months The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best...

  • Communication & Engagement Manager

    5 days ago

    Sydney, Australia Ampersand Full time

    **6 Month Contract + possibility for extension** **Pay: $918.40 / day + super** **Location: WFH and in any NSW office as required (Flexible working arrangement)** **Primary purpose of the role** The role provides specialist expert advice in the management of engagement programs, and builds and sustains collaborative relationships with a range of internal...

  • Customer Engagement Manager

    6 days ago

    Sydney, Australia Onset Full time

    Don’t shop around! This is the perfect fit for you. - Try this - **Customer Engagement Manager** role on for size. A foot in the door to the world’s leading retail and luxury brands group; the crux of this 12-month maternity leave cover will see you working to create a unique shopping and leisure experience for customers. - Not only a way into a mega...

  • Customer Engagement Officer

    6 months ago

    Sydney, Australia Charterhouse Full time

    **Customer Engagement Officer - Government Contract** - **$370-400 per day + Super**: - **Location: Hybrid - WFH (3 days), City (1 day) and Parramatta (1 day)**: - **Immediate start - 40 hrs per week**: - **Initial contract through to 31/3/24 with likely extension** Our client is seeking a Customer Engagement Officer who can operate a public helpdesk...