Customer Support Specialist

1 week ago


Sydney, Australia Sharon Bennie - Specialist Property Recruitment Full time

**Sydney CBD Offices**:

- **To $75,000 + super**:

- **Large, fast-growing propech**:

- **Hybrid Office / WFH model**:

- **Incredible company culture**:

- **Huge scope for career growth**:

- **9am - 5.30pm, Monday - Friday**

**The Company**

One of Australia’s largest and fastest growing proptechs, our client is the nations #1 solution in their category - a cloud based software solution for Real Estate agencies. With incredible vision from their founders and a highly engaged team of talented and passionate customer-centric professionals - this is a company and environment you will love

**The Role**

This is a fun support role where you can put your real estate software knowledge to use. Main tasks will include:

- Provide and talk through resolutions to queries / problem-solve
- Direct elevated matters to internal departments when needed
- Database management & keep notes on conversations
- Provide feedback to the product and engineering teams on systems improvement ideas

**The requirements**

You will enjoy working in a high-vibe, customer-centric environment, where the entire team is engaged in elevating the role of a Property Manager and helping them create efficiencies through ‘best use’ of the system. Also:

- Ideally you’ll have a background in property management / trust accounting or leasing
- Previous experience on a help-desk or supporting with cloud-based software will be viewed favourably
- Be a good communicator (verbal and written) and comfortable on the phone
- Have a natural willingness towards customer service
- Able to travel into the city at least 2 - 3 days / week

**Benefits**
- Full training provided
- Vibrant and energetic corporate culture with an exciting shared vision
- Highly successful company that you’ll be proud to represent
- Use your property experience towards something new
- 100% in office / OR Hybrid on offer - YOU choose
- Free coffee & Friday drinks
- Huge scope for career growth

To take this rare opportunity to progress your career, click the APPLY button and we’ll get in touch

**Kurt Steinmetz**
- _________________________

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