Advisor, Stakeholder Engagement

1 month ago

Sydney, Australia NSW Department of Customer Service Full time

**Stakeholder Engagement Advisor**
**Grade**:Clerk Grade: 7/8
**Location**:Sydney
**Salary**: $106,025 - $117,363 + Superannuation
**Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing.
**Applications Close**:Thursday 28th November 2024 [at 9:59am]

This role sits within Policy, Strategy and Governance in the Stakeholder and Community Engagement (Have Your Say and Online channels) team

**About the team**
The Stakeholder and Community Engagement (Have Your Say and Online channels) team supports the Department of Customer Service by engaging and consulting with industry, community, and government stakeholders. We conduct stakeholder mapping and research, develop targeted communication materials, produce compelling online engagements and coordinate major program communication plans for our departmental partners.

We support stakeholder communications and Have Your Say consultations for NSW Government departments on key topics across project development, program delivery, regulation and legislative reform.

We’re looking for an experienced and motivated individual with strong written and technical communication skills to join our high-performing team for a temporary opportunity to 30 June 2025, with the potential to become ongoing.

**Your day-to-day**
- Develop and implement appropriate engagement and communication plans to engage, consult with and inform external stakeholders on relevant issues
- Develop and coordinate communication plans and Have Your Say consultations for NSW Government departments.
- Conduct stakeholder research and mapping to identify opportunities, risks and issues and appropriate communication channels to inform stakeholder and communication strategies
- Provide timely and relevant advice to Managers on stakeholder engagement strategies to inform decision-making and achieve business objectives
- Stay abreast of the latest insights, practices and capabilities in stakeholder engagement to provide up-to-date and best practice advice to Managers

**To be successful in this role you will demonstrate**:

- The ability to coordinate and develop engagement and communication plans
- The ability to translate complex information into plain English to improve customer experience
- Knowledge of current and emerging trends in communications, especially digital communications and engagement
- Experience in communicating complex issues such as industry regulation, legislation and compliance is preferred
- Experience in developing engaging content for multiple audience groups using appropriate channels, with an emphasis on building engaging content for online communication platforms, including those platforms relating to online community consultation.

**What we need from you**

Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation

**Closing Date: Thursday 28th November 2024 [at 9:59am]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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