Customer Engagement Manager

6 months ago

Sydney, Australia TMGM Full time

We are seeking an enthusiastic and analytical individual to join our global marketing team as a Customer Engagement Manager. In this role, you will be the driving force behind understanding our company's diverse customer base, segmenting them into distinct categories such as VIP, regular, potential, and inactive, and designing customized strategies to maximize customer engagement, retention, and resell opportunities.

**Key Responsibilities**:
Customer Segmentation and Analysis:

- Utilize advanced data analytics tools to comprehensively analyze customer behavior, preferences, and purchase history.
- Segment the customer base into distinct categories based on predefined criteria such as VIP, regular, potential, and inactive.
- Identify key characteristics and trends within each segment to inform targeted marketing strategies and engagement initiatives.

Resell Strategy Development:

- Collaborate closely with cross-functional teams to develop comprehensive resell strategies tailored to each customer segment's unique needs and preferences.
- Design customer journey maps to identify touchpoints and opportunities for resell initiatives, ensuring a seamless and personalized customer experience.
- Develop and execute compelling marketing campaigns, promotions, and incentives to encourage repeat purchases and drive resell opportunities effectively.

Retention Strategy Implementation:

- Implement innovative retention-focused initiatives aimed at enhancing customer loyalty and minimizing churn rates across all segments.
- Develop and execute personalized communication strategies to engage with customers at various stages of the customer lifecycle, fostering strong relationships and driving repeat business.
- Monitor customer feedback and satisfaction metrics continuously to identify areas for improvement and proactively address customer concerns, ensuring a high level of satisfaction and loyalty.

Performance Analysis and Optimization:

- Track and analyze the performance of marketing campaigns and engagement initiatives using relevant KPIs, such as customer acquisition cost, customer lifetime value, and retention rates.
- Conduct A/B testing and performance experiments to optimize campaign effectiveness and ROI, leveraging data-driven insights to refine strategies and drive continuous improvement.
- Provide regular reports and insights to stakeholders on the effectiveness of resell and retention strategies, highlighting successes, challenges, and areas for further optimization.

**Requirements**:

- Bachelor's degree in Marketing, Business Administration, or a related field. Master's degree preferred.
- At least 5 years proven experience in customer segmentation, engagement strategy development, and retention initiatives within a dynamic and customer-centric environment.
- strong analytical skills with proficiency in data analytics tools such as Google Analytics, Tableau, or similar platforms.
- Excellent communication and collaboration skills to effectively work with cross-functional teams and stakeholders at all levels.
- Strategic thinking and creative problem-solving abilities to develop innovative customer engagement strategies that drive business growth.
- Experience in the e-commerce or retail industry is a plus, with a deep understanding of customer behavior and market dynamics.

**Benefits**
- Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
- Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
- We support you during difficult times. Receive one additional paid day off for each occasion of family bereavement.
- Cherish life's milestones. Enjoy paid time off for your marriage occasion.
- Welcome your newest family member with a special gift
- Invest in your growth Access annual training opportunities tailored to your role.

  • Stakeholder Engagement Manager

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Manager, Stakeholder Engagement** - Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation - Employment Type: Ongoing, Full-time opportunity - Location: Sydney, Gosford, Bathurst, Tweed Heads - hybrid working options and flexible working arrangements available **About the role**: We are looking for a passionate, enthusiastic...

  • Customer Engagement Manager

    6 months ago

    Sydney, Australia The Star Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Advisor, Stakeholder Engagement

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...

  • Customer Engagement Manager

    6 months ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role Please...

  • Customer Engagement Manager in Sydney

    6 months ago

    Sydney, Australia Echo Entertainment Group Full time

    At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...

  • Customer Engagement Marketing Manager

    3 months ago

    Sydney, Australia AMP Full time

    Customer Engagement Marketing Manager You know what's not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way... If you could create the best digital bank in Australia, what would it look...

  • Customer Engagement Marketing Manager

    3 months ago

    Sydney, Australia AMP Limited Full time

    You know what’s not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And...

  • Customer Engagement Officer

    6 months ago

    Sydney, Australia Indigeco Full time

    Part-Time - Government Position - 6 month contract Description: Role Title: Customer Engagement Officer (part time role) 28 hours per week Rates : $56.76 + super Location: Sydney Duration: 6 months The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best...

  • Customer Engagement Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Singtel Full time

    About the RoleWe are seeking a highly skilled Customer Engagement Strategist to join our team. As a key member of our organisation, you will be responsible for developing and driving initiatives that leverage insights to identify and capitalize on opportunities within our prospect and customer base.Your primary objective will be to design and develop...

  • Customer Engagement Specialist

    4 weeks ago

    Sydney, New South Wales, Australia White Fox Boutique Full time

    Job DescriptionWe are seeking a skilled Customer Engagement Specialist to join our team at White Fox Boutique. As a key member of our marketing department, you will be responsible for managing and executing campaigns across various channels to drive customer engagement and loyalty.About UsWhite Fox is a leading fashion brand based in Sydney, Australia. We...

  • Customer Engagement Executive

    6 months ago

    Sydney, Australia Cashrewards Full time

    Heyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the...

  • Chief Customer Engagement Manager

    4 weeks ago

    Sydney, New South Wales, Australia Duck Creek Technologies Full time

    Unlock Your Career Potential at Duck Creek TechnologiesAbout the RoleWe are seeking an experienced Chief Customer Engagement Manager to join our team. As a key member of our customer success organization, you will be responsible for managing and developing medium to large-sized OnDemand and OnPrem accounts.In this role, you will act as the primary contact...

  • Manager Customer Engagement Australasia

    6 months ago

    Sydney, Australia Hilton Full time

    Manager Customer Engagement Australasia - Hilton Supply Management (12 month contract) - **Available in Sydney or WFH in Melbourne, Australia.** Before you get started Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you'll love working for Hilton! - Access to the world's best Team Member...

  • Customer Engagement Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Frasers Property Full time

    Frasers Property Australia, a leading property developer with operations in 70 cities across 20 countries, is seeking a highly motivated individual to join their team as a Customer Engagement Specialist. Estimated Annual Salary: $50,000 - $60,000About the Role:The successful applicant will be responsible for assisting the smooth operation of the Sales &...

  • Global Customer Engagement Manager

    3 weeks ago

    North Sydney Council, Australia Equifax Full time

    Unlock your potential with Equifax, a global data, analytics and technology company helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.About the RoleWe are seeking an experienced Global Customer Engagement Manager to join our team. As a key member of our customer success organization,...

  • Engagement Manager

    6 months ago

    Sydney, Australia Databricks Full time

    The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning,...

  • Customer Engagement and Risk Manager in Sydney

    3 weeks ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Job DescriptionWe are seeking a seasoned professional to join our team as a Customer Engagement and Risk Manager. This role is responsible for proactive outreach to customers, collating responses to financial crime and risk operations requests, and managing customer relationships.About the RoleIn this exciting opportunity, you will have the chance to support...

  • Customer Engagement Officer

    6 months ago

    Sydney, Australia Charterhouse Full time

    **$51.84- $56.76 per hour + Super**: - **Sydney Olympic Park + WFH (potentially 1 day per week after training has been completed)**: - **Immediate start - 4 days per week - 7 hrs per day**: - **Initial contract through to 27/09/24 with possible extension** Our client is seeking a Customer Engagement Officer who is responsible for delivering positive...

  • Engagement Manager

    6 months ago

    Sydney, Australia Apptio Full time

    Overview: **Overview** As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day: - Growth Mindset - Dealing with ambiguity and change - Take ownership and has...

  • Customer Engagement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving issues with finesse? If so, we may have the perfect opportunity for you!About TempNetWe are a dynamic and forward-thinking organization dedicated to providing outstanding quality in all our endeavors. Our team is comprised...