Customer Engagement Manager
6 months ago
At The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations.
Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.
The Star Entertainment Group (TSEG) is an ASX-listed company committed to supporting the communities in which we operate. TSEG will achieve this by leading with integrity and values to enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.
As our Customer Engagement Manager, reporting to the Head of Customer Due Diligence, you will be responsible for proactive outreach to our customers for a range of data including source of wealth, as well as collating responses to financial crime and risk operations requests.
This is a fantastic opportunity where you will be able to support the team manage business risk by analysing information and communicating risks and benefits whilst promoting openness to new information, approaches and ideas.
**A few of your responsibilities**
- Customer Engagement - Managing customer outreach and service requests to align with business priorities for risk and compliance related outreach.
- Understanding and explaining AML, KYC, SOW and Customer data outreach requests to customers.
- Ensure all Customer profile information is maintained and accurate when completing customer outreach and engagement.
- Manage customer and internal stakeholder relationships.
**What we are looking for**
- Previous experience in Financial Crime and AML. (Essential)
- Strong previous customer relationship management experience. (Essential)
- Experience in a Customer centric (Customer Lifecycle) process environment.
- Experience in operational process for Casino industry, or operational process in a highly regulated industry
You are a seasoned KYC specialist with a strong focus in customer relationship. With your ability to understand and interpret business requirements, you will create engagement over multiple media channels in a manner that is simple for customers to understand.
A strong understanding of customer due diligence, risk assessment and regulatory compliance will help you navigate the complex regulatory landscape of the gaming industry and ensure the highest standards of integrity in our customer engagement practices.
**What can we offer you?**
***
- Complimentary meal on site every day, including hot meals, sandwich bar and more
- Discounted parking available in the city
- Flexible working arrangements
- 30% Discounts across award winning restaurants and accommodation
- Lifestyle discounts including gym memberships and dry-cleaning services
- Career development, training, and courses via The Star Academy - limitless career opportunities
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Opportunity to work with elite professionals and assets
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._
**Our culture**
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
**It's your move**
Make your next move by clicking the link below.
-
Stakeholder Engagement Manager
3 months ago
Sydney, Australia NSW Department of Customer Service Full time**Manager, Stakeholder Engagement** - Clerk Grade: 11/12, base salary starting at $139,787 - $161,663 plus superannuation - Employment Type: Ongoing, Full-time opportunity - Location: Sydney, Gosford, Bathurst, Tweed Heads - hybrid working options and flexible working arrangements available **About the role**: We are looking for a passionate, enthusiastic...
-
Customer Engagement Manager
6 months ago
Sydney, Australia TMGM Full timeWe are seeking an enthusiastic and analytical individual to join our global marketing team as a Customer Engagement Manager. In this role, you will be the driving force behind understanding our company's diverse customer base, segmenting them into distinct categories such as VIP, regular, potential, and inactive, and designing customized strategies to...
-
Advisor, Stakeholder Engagement
4 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...
-
Customer Engagement Manager
6 months ago
Sydney, Australia Cashrewards Full timeHeyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role Please...
-
Customer Engagement Manager in Sydney
6 months ago
Sydney, Australia Echo Entertainment Group Full timeAt The Star Entertainment Group, we aim to be Australia’s leading integrated resort company. Our mission is to create fun and memorable experiences for the millions of guests we welcome each year at our trusted destinations. Our properties across Sydney, Brisbane, and the Gold Coast are world-class with many award-winning hotels, restaurants, bars, and...
-
Customer Engagement Marketing Manager
3 months ago
Sydney, Australia AMP Full timeCustomer Engagement Marketing Manager You know what's not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way... If you could create the best digital bank in Australia, what would it look...
-
Customer Engagement Marketing Manager
3 months ago
Sydney, Australia AMP Limited Full timeYou know what’s not OK? Feeling stuck in old, corporate ways. Outdated banking ways. And knotty processes that stop you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And...
-
Customer Engagement Officer
6 months ago
Sydney, Australia Indigeco Full timePart-Time - Government Position - 6 month contract Description: Role Title: Customer Engagement Officer (part time role) 28 hours per week Rates : $56.76 + super Location: Sydney Duration: 6 months The Customer Engagement Officer is responsible for championing positive customer outcomes by supporting the organisation and stakeholders to provide best...
-
Customer Engagement Strategist
4 weeks ago
Sydney, New South Wales, Australia Singtel Full timeAbout the RoleWe are seeking a highly skilled Customer Engagement Strategist to join our team. As a key member of our organisation, you will be responsible for developing and driving initiatives that leverage insights to identify and capitalize on opportunities within our prospect and customer base.Your primary objective will be to design and develop...
-
Customer Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia White Fox Boutique Full timeJob DescriptionWe are seeking a skilled Customer Engagement Specialist to join our team at White Fox Boutique. As a key member of our marketing department, you will be responsible for managing and executing campaigns across various channels to drive customer engagement and loyalty.About UsWhite Fox is a leading fashion brand based in Sydney, Australia. We...
-
Customer Engagement Executive
6 months ago
Sydney, Australia Cashrewards Full timeHeyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the...
-
Chief Customer Engagement Manager
1 month ago
Sydney, New South Wales, Australia Duck Creek Technologies Full timeUnlock Your Career Potential at Duck Creek TechnologiesAbout the RoleWe are seeking an experienced Chief Customer Engagement Manager to join our team. As a key member of our customer success organization, you will be responsible for managing and developing medium to large-sized OnDemand and OnPrem accounts.In this role, you will act as the primary contact...
-
Manager Customer Engagement Australasia
6 months ago
Sydney, Australia Hilton Full timeManager Customer Engagement Australasia - Hilton Supply Management (12 month contract) - **Available in Sydney or WFH in Melbourne, Australia.** Before you get started Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! Why you'll love working for Hilton! - Access to the world's best Team Member...
-
Customer Engagement Specialist
4 weeks ago
Sydney, New South Wales, Australia Frasers Property Full timeFrasers Property Australia, a leading property developer with operations in 70 cities across 20 countries, is seeking a highly motivated individual to join their team as a Customer Engagement Specialist. Estimated Annual Salary: $50,000 - $60,000About the Role:The successful applicant will be responsible for assisting the smooth operation of the Sales &...
-
Global Customer Engagement Manager
3 weeks ago
North Sydney Council, Australia Equifax Full timeUnlock your potential with Equifax, a global data, analytics and technology company helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.About the RoleWe are seeking an experienced Global Customer Engagement Manager to join our team. As a key member of our customer success organization,...
-
Engagement Manager
6 months ago
Sydney, Australia Databricks Full timeThe Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning,...
-
Customer Engagement and Risk Manager in Sydney
3 weeks ago
Sydney, New South Wales, Australia Echo Entertainment Group Full timeJob DescriptionWe are seeking a seasoned professional to join our team as a Customer Engagement and Risk Manager. This role is responsible for proactive outreach to customers, collating responses to financial crime and risk operations requests, and managing customer relationships.About the RoleIn this exciting opportunity, you will have the chance to support...
-
Customer Engagement Officer
6 months ago
Sydney, Australia Charterhouse Full time**$51.84- $56.76 per hour + Super**: - **Sydney Olympic Park + WFH (potentially 1 day per week after training has been completed)**: - **Immediate start - 4 days per week - 7 hrs per day**: - **Initial contract through to 27/09/24 with possible extension** Our client is seeking a Customer Engagement Officer who is responsible for delivering positive...
-
Engagement Manager
6 months ago
Sydney, Australia Apptio Full timeOverview: **Overview** As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day: - Growth Mindset - Dealing with ambiguity and change - Take ownership and has...
-
Customer Engagement Specialist
2 weeks ago
Sydney, New South Wales, Australia TempNet Full timeAre you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving issues with finesse? If so, we may have the perfect opportunity for you!About TempNetWe are a dynamic and forward-thinking organization dedicated to providing outstanding quality in all our endeavors. Our team is comprised...