Advisor, Engagement

2 days ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Engagement Advisor, Ongoing, multiple locations will be considered such as Parramatta, Lithgow, Maitland, Gosford, Wollongong**

An exciting opportunity has become available for strong Engagement Advisors that are self-driven enthusiastic and innovative with stakeholder relationship management experience who are focused on delivering on optimal outcomes and building education and awareness of our tax product across industry and the NSW public. You will join the Taxes & Grants team within Revenue NSW.

You will identify opportunities to build industry and public trust in the organisation and provide advice to the Executive and senior leaders on how we can achieve optimal service delivery on education and engagement strategies.

Our division is responsible for tax and grants products. We undertake assessments, revenue collection, compliance activities, customer enquiry and customer and stakeholder education services. We encourage lodgement of due taxes and we detect underpayment and noncompliance through audits and investigations.

As part of the Taxes & Grants team, you will heavily contribute to internal and external education and engagement initiatives and are committed to serving the people of New South Wales by improving customer experience through knowledge and promoting our services with industry education activities and delivery of communications.

**To be successful in this role you will demonstrate**:

- Experience in developing external communication and engagement strategies to raise knowledge and awareness and inform external stakeholders on relevant issues.
- Experience in developing content and educational material to present in large stakeholder and industry forums.
- The ability to use a range of channels, technology, and methods to support the delivery of organisational objectives.
- Attendance at some evening and weekend events may be required as well as some interstate travel._

**What we need from you**

An up-to-date CV and a brief cover letter outlining how your skills and experience align to the role

Salary Grade 7/8, with the base salary for this role starting at $99,431 base plus superannuation

**Closing Date**:Friday 5th of August at 9:59am

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Our Commitment to Diversity, Inclusion & Flexibility**

We are committed to diversity, inclusion, and new ways of working.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

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