Engagement Officer

2 months ago

North Melbourne, Australia VincentCare Victoria Full time

**Engagement Officer - Overnight Coordinator
- **Amazing Opportunity Available in VincentCare Victoria**:

- **5 hours per fortnight; 11pm - 8am Overnight shifts**:

- **Competitive salary of SCHADS Level 5 ($47.50 - $49.64) per hour + Superannuation & NFP Salary Packaging
**About VincentCare**:
Since 2003, VincentCare has been providing targeted support services and advocacy for people experiencing homelessness and disadvantage. With over 300 skilled and passionate professionals as a part of the team, we are committed to the principles of social justice. Our aspiration is to be the leader in providing care, hope and advocacy to people from all walks of life and our purpose is to create opportunities and lasting change for the most marginalised in our communities.

We recognise cultural, gender, and occupational differences, and we encourage diversity by employing dedicated, talented, and enthusiastic staff members from all walks of life.

**The Role**:
We are seeking a dedicated Engagement Officer - Overnight Coordinator to join our team and play a pivotal role in supporting clients accessing services at Ozanam House. The Overnight Coordinator will provide direct assistance to clients, manage challenging behaviors, facilitate activities, and ensure client safety through assertive engagement. This role requires a compassionate individual with a strong commitment to social justice and the ability to work collaboratively with a diverse range of stakeholders.

**Key responsibilities include**:

- Provide direct service delivery and support to clients accessing Ozanam House services.
- Assist with the intake and induction processes for clients entering crisis accommodation.
- Provide direction and support to Safety Officers on shift.
- Undertake risk assessments and develop response plans to ensure client safety.
- Communicate effectively with internal and external stakeholders.
- Document and deliver shift handovers in a timely manner.
- Liaise with emergency services when necessary.
- Perform day-to-day operational tasks to maintain the smooth functioning of Ozanam House.
- Support clients in understanding and exercising their rights and responsibilities.
- Collaborate with other staff and community agencies to provide holistic support to clients.
- Participate in ongoing evaluation of service delivery and outcomes. Undertake relevant professional development activities to maintain knowledge of relevant policies and regulations.

**Key Selection Criteria**:

- Relevant tertiary qualification (Bachelor's Degree required).
- Direct service delivery experience in homelessness or related sectors.
- Ability to effectively engage with individuals experiencing homelessness.
- Commitment to social justice and promoting client empowerment.
- Strong communication and interpersonal skills.
- Ability to work collaboratively within a team and with external stakeholders. Flexibility to work rotating shifts, including weekends, public holidays and shifts include from 11pm to 8.00am.

**How to Express Interest**

To express your interest, please send a copy of your resume and a brief cover letter that addresses the key selection criteria and outlines why you are interested in this role.

Applications close: Friday 8 th of March 2024 at 4:00pm

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.

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