Student Engagement Officer

2 weeks ago

Melbourne, Australia Box Hill Institute Full time

Based in the City
- Full time, fixed term position until June 2023
- PACCT 3 $56,592 per annum (exclusive of superannuation)

**About Us**

Box Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to students, businesses and community groups.

The Institute offers the opportunity to obtain formal accreditation at Certificate, Diploma, Degree and/or Postgraduate levels.

Located across three locations in Victoria - Box Hill, Lilydale and Melbourne CBD. The Institute teaches approximately 40,000 students per year with over 500 courses, 200 accredited courses and 10 workplace training facilities.

Box Hill Institute is nationally recognised and received recognition over the years including the International Training Provider of the Year in 2018, Australian Training Awards’ Large Training Provider of the Year 2016 and the Victorian Training Awards Large Training Provider of the Year 2016.

The education sector has experienced fundamental change over recent years, due to the pandemic and government reform across the sector. As Box Hill Institute approaches its centenary in 2024, this is a prime opportunity to drive transformational change at an iconic education institute to prepare for the future of education in Victoria.

**Institute** **Values**
- **We deliver outstanding experiences** - we put our students and customers at the centre of everything we do. We solve problems, take ownership and create experiences that make a difference.
- **We are in it together - **as one team, we care about our people, and foster a generosity of spirit for our community. By valuing our differences we ensure everyone belongs in the BHI community.
- **We make great ideas happen - **we empower each other to inspire new ideas and challenge the status quo. We are adaptable, equitable and agile in responding to opportunities.

**About the role**:
The Student Engagement Officer supports the Student Engagement Administrator and AMEP Site Manager to recruit and retain students using a variety of communication channels such as face-to-face meetings, telephone calls, SMS and social media. The role supports students from non-English speaking backgrounds with their goals, as documented in their Individual Pathway Plan. The Student Engagement Officer ensures that students are given relevant and reliable information pertaining to future vocational, educational and settlement goals. This position requires a broad range of skills in career and education counselling, as well as coordination with the AMEP customer service team, classroom teachers, Skills and Jobs Centre and other teaching centres throughout the institute.

The Student Engagement Officer is a member of the Box Hill Institute Adult Migrant English Program team. The Student Engagement Officer is the first point of contact for new and existing AMEP clients and provides an interface between students, teachers, AMEP management, internal and external stakeholders. This position is responsible for working professionally with clients and with employees at all levels across the BHI and professionally representing the Division to external stakeholders.

**Your Skills and Qualifications**:
**Qualifications**
- A relevant qualification in Business or Office Administration or equivalent at Certificate IV or above.
- Experience in AMEP, SEE or any other English Language Tuition program is highly desirable.
- Fluency in a language other than English is highly desirable

**Expertise Requirements**
- **Client Centricity**: Listens and delivers on client needs, actively seeks to deliver high quality outcomes for clients.
- **Customer Service**: Experience in dealing confidently and courteously with people at all levels, and a commitment to

providing a high level of customer care in an administrative role. Cultural Awareness: Demonstrated experience

working with people from culturally and linguistically diverse backgrounds
- **Stakeholder Management**: Ability to respond to clients’ needs promptly and to follow through on inquiries, request

and complaints.
**Working at Box Hill Institute**

**Benefits**

Interested in starting a career with one of Australias leading Institutes? At BHI we value our people. We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Novated leasing and salary packaging
- Purchased leave
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Library access, digital and online resources
- Discounts services including floristry, beauty, Fountains Restaurant, Vet Clinic & Dog Grooming
- Counselling support services (EAP) and Health and wellbeing program
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family
- Staff development program
- Reward and Recognition Progr

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