Customer Service Team Leader

4 weeks ago

Sydney, Australia NSW Government -North & Central Region Full time

**About us**

NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

Find out more about NSW TrainLink

**About the team**

Our North and Central Regional team members are the face of NSW TrainLink, ensuring our customers have a great experience while using our services. The team is dedicated to creating a new innovative culture where everyone is responsible for making a difference and developing the organisation.

**The opportunities**

We’re looking for passionate individuals who have leadership experience in the customer service environment and want to join our team as **Customer Service Team Leader **based at **Central Station**.

The primary role of the Customer Service Team Leader is to:

- Provide a high level of Customer Service to all stakeholders and ensure that customer complaints are dealt with in a prompt manner
- Lead and encourage a team to ensure that their standards of service are meet through training and mentoring to support their development
- Coordinate the cleaning and maintenance of the station and fleet as well as ensure all safety requirements are meet to a quality standard
- Monitor staff and customers are safety at all times. Respond to emergencies and/or incidents when they arise and comply with Safety, Responsibilities, Authorities and Accountability
- Monitor station operation and protect station revenue and stores
- Actively advocate and champion behaviours and a workplace culture which promotes safe and fair practices and behaviours and improved employee flexibility
- Contribute to the strategic plan to encourage the business growth
- Determine priorities and allocate team resources to complete work against strict deadlines and contribute to reliability and availability of the fleet

View the** **Position Description for this position.

**About you**

As a Customer Service Team Leader, you will need to possess the ability to lead and provide guidance, engagement and support to the team whilst fulfilling stakeholder expectations and meeting all external requirements. With a proactive attitude and a ‘make it happen’ approach, you will thrive in a fast-paced customer service environment where no day is ever the same. With your previous leadership and safety focus and knowledge you will build the collaborative team culture to deliver excellent customer service exceed customer expectations.

In addition, you will also possess:

- Knowledge of customer service and safety standards
- Knowledge of relevant Legislation and Authority policies, procedures, and guidelines for station operations
- Understanding of EEO principles, the Ethnic Affairs Priority Statement), WHS and Environmental Policies
- Commitment to ethical practices
- Understanding of basic computer operations and software standards

You also must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends, and public holidays. Extended hours may be necessary at short notice.

**Salary and Benefits**

Customer Service Team Leaders receive $**1,389.30** per week.

Other benefits include:

- Up to five weeks of annual leave per year
- Leave loading, applicable shift allowances and penalty rates
- Free travel on NSW government trains, buses and ferries
- Flexible work practices
- Further opportunities for ongoing learning and career progression
- Full corporate work uniform provided.

For more information on the benefits of working with NSW TrainLink, read our Employee Benefits Guide

**How to apply**

**Applications close: 11:59 PM on Sunday, 21 May 2023**

A Talent Pool will be created for current and future temporary and permanent full-time positions that become available at Central Station over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.

**We’re an inclusive and flexible workplace**

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements and tailored hybrid options for peo

  • Supermarket Team Leader

    3 weeks ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Supermarket Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Retail Team Leader Opportunities Full time

    Team LeaderWe are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director.We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all....

  • Team Leader, Dispute Services

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Team Leader, Dispute Services Grade 7/8** The NSW Personal Injury Commission is looking for a Team Leader, Dispute Services to join our team! - Temporary Team Leader role up to 30 June 2024 - Clerk grade 7/8, salary range: $101,947 - $112,849 base per annum plus superannuation - Based in state of the art offices Oxford Street, Darlinghurst, hybrid working...

  • Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for a Team Leader (Coordinator) Continuous Improvement to join the Optimisation team Fines and Debt within Revenue NSW.You will lead a team by providing information and advice to assist in strategic...

  • Team Leader, Operations

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Team Leader, Operations (P&C Contact Centre)** - DCS Clerk Grade 7/8 ($101,947 to $112,849 plus superannuation) - Permanent, full-time opportunity Do you have a passion for people and a desire to lead a collaborative team in a dynamic HR environment? If so, then this is the opportunity for YOU! **About the Opportunity**: An exciting opportunity has...

  • Team Leader Revenue

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    **Team Leader Revenue Management. Multiple roles. 2 year contract with view to Ongoing. Locations are flexible across NSW with hybrid working. Landing location is Parramatta.**Do you have accounting and reporting experience and are looking to manage a small diverse team?If so, an exciting opportunity has arisen for experienced Team Leaders to join the...

  • Team Leader

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Team Leader (Coordinator) - Continuous Improvement. Ongoing role. Locations are flexible across NSW with hybrid working.** An exciting opportunity has arisen for a Team Leader (Coordinator) - Continuous Improvement to join the Optimisation team - Fines and Debt within Revenue NSW. You will lead a team by providing information and advice to assist in...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Permanent role:- Sydney CBD location:- Financial Services Sector:- Previous experience as a Team Leader/Manager required:- $80K + Super:- Start date ASAP:- This role will require criminal history checks:- Hybrid workingAbout the role:We are seeking an experienced Customer Service Team Leader for a permanent role in Sydney CBD. As the Team Leader, you will...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Employ Full time

    Seeking a caring nurturing team leader to grow and develop their team- free gym and pool and hybrid role - inbound customer service - no selling Make a difference, make improvments and have autonomy to implement changesA national provider of home loans and house hold name and market leader is seeking and experienced inbound call centre team leader who has...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Talent Focus Recruitment Full time

    Call Centre & Customer Service Team Leader Sydney Contract or Temp 7/3/202- Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer...

  • Business Operations Coordinator

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Business Operations Coordinator (Team Leader) Grade 7/8** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Operations Coordinator (Team Leader) to join their team! **Benefits**: - Ongoing opportunity located in Darlinghurst - Grade 7/8 base salary ranging from $101,947- $112,849 per...

  • Customer Service Team Leader

    3 weeks ago

    Sydney, Australia Charterhouse Full time

    **Customer Service Team Leader - Government Contract** - **Parramatta location**: - **$53.73ph + super**Immediate start - **Initial contract through to 7th June 2024 with possibility of extension**Full time, Monday to Friday, 8:30am to 4:30pm** This role is within local Government and we are seeking an experienced Customer Service Team Leader for a...

  • Team Leader

    2 weeks ago

    Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia talent focus Full time

    Full-time, (temp to perm opportunity.) Western Sydney location. Immediate startTalent focus is currently seeking an experienced Customer Service Team Leader to join a Global manufacturing business that has a great working culture and is local with an Immediate start.As a customer service Team Leader, you will be responsible for the co-ordination of the...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, Australia W.L. Gore & Associates Full time

    **About the Role**: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners. You are dedicated to continuous improvement and experienced in using data...

  • Customer Service Team Leader

    1 week ago

    Sydney, Australia ScotPac Full time

    Call Centre & Customer Service Team Leader We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous...

  • Contact Centre Team Leader Id Support

    3 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Contact Centre Team Leader ID Support NSW** - Location: Hybrid opportunity, Head Office - Haymarket - 12-month opportunity with the potential to convert to Ongoing - Salary: DCS Clerk Grade 9/10 $116,211 - $128,061 plus 10.5% superannuation and leave loading **About the role** The Contact Centre Team Leader is responsible for leading a team of ID Support...

  • Customer Service Team Leader

    1 week ago

    Sydney, New South Wales, Australia NSW Government -North & Central Region Full time

    About usNSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.Our services support thriving regional communities and economies by helping people access the things that...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia W.L. Gore & Associates Full time

    About the Role: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners.You are dedicated to continuous improvement and experienced in using data to...

  • Customer Service Team Leader

    4 weeks ago

    Sydney, Australia people2people Full time

    Work with a tech organisation that is seeking a Customer Service Team Leader to start immediately, for 3 months, with the option to temp to perm! This role is located in Sydney's Inner City, close to public transport.The BusinessThis organisation has built a strong reputation within its niche market, becoming one of the market leaders. Their vision is to...