Customer Service Team Leader

5 months ago

Sydney, Australia W.L. Gore & Associates Full time

**About the Role**: We are looking for a Customer Service Team Leader to join our Medical Device Sales Operations Team in Belrose, Sydney. In this newly created role you will lead a team of four associates in providing superior customer service to our customers and internal partners.
You are dedicated to continuous improvement and experienced in using data to drive effectiveness.
You are technology savvy, and enthusiastic about ensuring that people, processes, and tools are appropriately aligned to meet the needs of our rapidly growing business.
You will be energized by working for a world-class enterprise and the opportunity to collaborate with a professional, friendly, inclusive, and high-performing team.

This role will be located in Gore Facility in Sydney, Australia.

**Responsibilities**:

- Hands-on member of our high-performing customer service team with workload split approx. 50% providing day to day customer service coverage & 50% focus on leading the team and driving functional excellence
- Support the order-to-cash process, including administering order fulfilment, and supporting case and consignment field inventory movements effectively

including eCommerce platforms, ERP (Enterprise Resource Planning) & CRM (Customer Relationship Management)
- Execute effectively in high pressure situations. Comprehend, recall, and explain complex transactional information to customers and internal partners
- Support the field-based team in maintaining optimal inventory accuracy and effectiveness through timely action and consistent relevant follow up
- Motivate and engage associates, maintaining the exceptional culture of our highly engaged team
- Analyze data to drive continuous improvement. This includes compiling metrics and driving monthly review with the team to ensure that the team are meeting or exceeding KPIs
- Proactively identify opportunities for business process improvements resulting in better efficiency and enhanced quality of our services. This includes partnering with the ANZ Medical
- Sales Operations Leader and your global counterparts to explore and leverage best practice, aligning where appropriate
- Coach the team to ensure best practice is deployed and maintained. Provide balanced, timely and direct feedback as appropriate. Ensure the customer service team are trained appropriately and maintain adherence to all business and regulatory processes and requirements
- Lead the performance and development of the customer service team, aligned to individual strengths and needs of the business, in partnership with Sales Operations Leader
- Ensure adequate customer service coverage at all times, including adjusting team roster to accommodate leave. Develop deep expertise in ERP system, CRM (Salesforce Servicecloud) and integrated systems
- Establishes clear expectations of equitable and inclusive behaviors from Associates and acts immediately to appropriately address negatively impactful or unfair behavior

**Required Qualifications**:

- Proven experience in leading a highly engaged team
- Proven experience using data to drive efficiency
- Demonstrated experience in creating and maintaining an inclusive work environment with clear understanding of equitable practices
- Effective and professional communication skills, written and oral
- Technology savvy
- comfortable navigating and learning new and constantly evolving systems
- Experience working in a regulated or medical customer service environment with an understanding of inventory management in a Medical Device setting (including consignment and loan stock)
- Proficiency in using ERP (Enterprise Resource Planning) systems, preferably SAP and experience with eCommerce platforms
- Proficiency in Microsoft Word, PowerPoint with advanced Excel skills
- Strong organization and time management skills with the ability to multitask

**Desired Qualifications**:

- Experience with Salesforce Servicecloud

**What We Offer**: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

LI-MSL

  • Registry Team Leader

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...

  • Registry Team Leader, Certificates

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader, Certificates x2** **Clerk Grade:7/8** **Employment Type: 2x vacancies: 1x Ongoing, Full-time, 1x Temporary (3-years), Full-time** **Location : Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of two Certificates teams within Certificate Production Services in the NSW...

  • Business Operations Coordinator

    5 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Business Operations Coordinator (Team Leader) Grade 7/8** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Operations Coordinator (Team Leader) to join their team! **Benefits**: - Ongoing opportunity located in Darlinghurst - Grade 7/8 base salary ranging from $101,947- $112,849 per...

  • Customer Service Team Leader

    3 months ago

    Sydney, Australia Boral Construction Materials Full time

    Customer Service Team Leader **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer...

  • Customer Service Team Leader

    3 months ago

    Sydney, Australia BORAL Full time

    Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader! Your next opportunity: In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of...

  • Team Leader

    5 months ago

    Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Service Team Leader

    5 months ago

    Sydney, Australia ScotPac Full time

    Call Centre & Customer Service Team Leader We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous...

  • Team Leader

    2 months ago

    Sydney, Australia MAYDAY Recruitment Group Full time

    MAYDAY Recruitment is seeking multiple Customer Experience Team Leaders to manage and develop a team of customer service professionals in a leading healthcare organization in North Ryde. In this role, you'll focus on driving operational success, ensuring high-quality customer interactions, and fostering a culture of continuous improvement. You will be a...

  • Customer Service Team Leader

    2 months ago

    Sydney, Australia Ofload Full time

    **About Ofload and our mission** Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating...

  • Customer Service Team Leader

    4 months ago

    Sydney, Australia OneStop Full time

    **Why choose OneStop?** Established in Sydney in 2002, OneStop has grown to support organisations across the globe, connecting people, goods & technology. Our mission is to deliver seamless, secure, real-time data fuelled connections that power the logistics of delivery. We strive to modernise the movement of goods and provide supply chain participants...

  • Registry Team Leader, Vulnerable Communities

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 7/8** **Employment type: 1 x full-time ongoing opportunities** **Hybrid working arrangements. Home office base of Pyrmont, Sydney.** **This role leads the Vulnerable Communities team in the NSW Registry of Births, Deaths and Marriages.** *** **About the Registry** The NSW Registry of Births, Deaths and Marriages is an agency within the NSW...

  • Customer Service Team Leader

    2 months ago

    Sydney, Australia Ofload Full time

    About Ofload and our mission Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste...

  • Customer Service Team Leader

    5 months ago

    Sydney, Australia Gateway Synergy Recruitment Full time

    Customer service experience required, preferably in the healthcare industry - Sydney location, competitive remuneration on offer **The Company** Would you like to work with a healthcare company which provides real impact in the lives of Australians? Our client is looking for a Customer Service Team Leader for their Sydney location. This role requires...

  • Customer Service Team Leader in Sydney

    2 weeks ago

    Sydney, New South Wales, Australia Boral Full time

    Are you a skilled leader with a strong passion for providing top-notch customer service? We have an exciting opportunity for a Customer Service Team Leader to join our team at Boral, a leader in the Australian industry.As a key member of our team, you will be responsible for overseeing a team of Customer Service Agents, managing daily customer service tasks,...

  • Customer Service Team Leader

    5 months ago

    Sydney, Australia BMS Performance Australia Pty Full time

    **$80k-$100k + super**: - **Silverwater Office**: - **Well-established business** **The Company** Our client is an iconic Australian bakery ingredients company that has been a key player in the nation's baking industry for decades. With a rich history, this company has consistently delivered high-quality products that have become essential in the...

  • Customer Service Team Leader

    5 months ago

    Sydney, Australia ScotPac Business Finance Full time

    We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous experience in Asset Finance Operations...

  • Customer Service Team Leader in Sydney

    3 weeks ago

    Sydney, New South Wales, Australia Boral Full time

    Are you a natural leader with a passion for delivering exceptional customer service? We have an exciting opportunity for a Customer Service Team Leader to join our team at Boral, an Australian owned and industry leader, based in North Ryde.Your next opportunity:In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding...

  • Customer Service and Express Team Leader

    5 months ago

    Sydney, Australia Pacific National Full time

    **Customer Service and Express Team Leader** - ** Join a secure industry providing essential services Australia wide**: - **Progressive and sizeable business on growth trajectory**: - ** Permanent opportunity based at our Sydney Freight Terminal** **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in...

  • Customer Service Team Leader in Sydney

    3 weeks ago

    Sydney, New South Wales, Australia Boral Full time

    Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team LeaderYour next opportunity:In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a team of...

  • Customer Service Team Leader in Sydney

    3 months ago

    Sydney, Australia Boral Full time

    Are you a natural leader with a passion for delivering exceptional customer service? Exciting opportunity to join Boral, an Australian owned and industry leader, based in North Ryde as a Customer Service Team Leader! Your next opportunity: In this fast-paced and rewarding position, you will take on a hands-on leadership role, guiding and mentoring a...