Customer Sales Administrator

3 weeks ago

Kwinana, Australia Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) Full time

CSBP Fertilisers | Kwinana, WA

Closing date: 24/11/2024

**Job Ref: FER630875**
- **Fantastic opportunity for a proactive and enthusiastic individual with excellent Administrations Skills to join the team**:

- **Wonderful opportunity to join a market leader**:

- **9-month fixed term full time role based in Kwinana - Possible opportunity for Permanent Role**

**CSBP. For better growth**

Agriculture has come a long way over the last 110 years, and CSBP Fertilisers has been there every step of the way. As industry leaders in soil nutrition, we proactively invest in cutting-edge research, technology, and digital solutions to promote sustainable nutrient management practices, ensuring safer and more sustainable food production while supporting growers and local communities.

At CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth - for our people, growers and communities.

We sit within the Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) portfolio of businesses that supplies the fertilisers that enrich crops and nourish local and international communities, the natural gas that warms our homes, and the products that underpin critical existing and emerging industries. WesCEF operates around Australia, employing around 1,500 people nationally, and is committed to targeting Net Zero scopes 1 and 2 by 2050.

**About the Role**:
In the role of Customer Sales Administrator, you will be a key contact for the Area Managers, Customers, Carriers and Distribution Agents. This role is to develop and maintain strong relationships with the key stakeholders within the customer’s account and to provide a professional service throughout the customer’s ongoing business requirements.

We are looking for someone with strong customer service skills who enjoys working with diverse groups of people and building positive relationships. This is a fantastic opportunity to develop your skills and make an impact in our growing business.

Your key responsibilities will include:

- Proactively provide full customer account management / Administration
- Ensure that the customers collections are aligned to requested delivery dates.
- Provide after sales assistance, pricing
- Manage Service requests entry and resolution.
- Key contact and account management of the districts customers.
- Provide Area Manager Assistance
- Ensure delivery of the product is despatched in a timely manner
- Provide Administration Support to the Services Team, raising Supply Orders and processing invoices.

**Do you have a mixture of the following skills and experience?**
- Strong systems experience in Microsoft Applications, ERP (JDE) and CRM
- Ability to Problem Solve
- Ability to Manage Customer Difficulties
- Strong Interpersonal and communicative skills
- Strong organisation skills with the ability to handle and prioritise multiple tasks
- Ability to prioritise workloads to meet deadlines.
- Must be self-motivated, and able to cope with stressful situations
- High attention to detail and problem-solving capability
- SAP experience highly desirable

**Why WesCEF**

We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. Fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.

We’re proud of how we develop and support our team, including offering flexible working hours. Therefore, when you apply, please let us know if you are seeking flexibility.

WesCEF operates across multiple locations, with our two major hubs being in Kwinana and Murdoch. We’re excited to

**Applications close: 5pm AWST Sunday 24 November 2024**

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.

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