Customer Service Officer

2 months ago

Kwinana, Australia Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) Full time

CSBP Fertilisers | Kwinana, WA

Closing date: 30/11/2024

**JOB REF: FER628449**
- **Fast paced customer facing position where you will play an important role within our business**:

- **Great opportunity for experienced individuals who enjoy working with others**:

- **Fixed term, full time role based in Kwinana**

**CSBP Fertilisers - We are here for better growth**

At CSBP Fertilisers, we strive to create a sustainable environment that encourages better growth - for our people, growers, and communities.

Agriculture has come a long way, over 120 years, and CSBP Fertilisers have been there every step of the way. As industry leaders in soil nutrition, we proactively invest in cutting-edge research, technology, and digital solutions to promote sustainable nutrient management practices, ensuring safer and more sustainable food production while supporting growers and local communities.

CSBP Fertilisers is proud to be a part of Wesfarmers Limited, one of Australia's largest publicly listed companies. Wesfarmers Chemicals, Energy and Fertilisers (WESCEF) portfolio of businesses supplies fertilisers that enrich the crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.

Targeting Net Zero scopes 1 and 2 by 2050, WesCEF companies are known for positive culture, commercial success, and business growth opportunities. WesCEF has operations around Australia and employs around 1,500 people nationally.

**The Team and the Role**:
Focused on the vision of ‘Trusted to deliver the best for growers,’ our large Fertilisers customer service team is a crucial interface between the business and customers, continuously striving to provide professional customer sales, service and support to all parties that interact with the business.

In this important role, you will liaise with various internal departments (Operations, Sales, Supply) and key external stakeholders including customers, carriers and suppliers.

We are looking for someone with strong customer service skills who enjoys working with diverse groups of people and building positive relationships. This is a fantastic opportunity to develop your skills and make an impact on our growing business.

Your key responsibilities will include:

- Handling inbound and outbound telephone enquiries and bookings.
- Weighbridge load compliance requiring strong mathematical and computer skills
- Scheduling and coordinating logistics associated with product despatch using the relevant systems.
- Prioritising your safety, and the safety of others in all practices.

During the peak season (approx. March to July), our team works rotating shifts to meet seasonal demands, including afternoons, nights, weekends and public holidays.

**Do you have a mixture of the following skills and experience?**
- A background in customer service, with a high level of integrity.
- Weighbridge logistics and scheduling experience highly desirable.
- High level of attention to detail and well-developed interpersonal skills.
- Strong organisation skills with the ability to handle and prioritise multiple tasks
- High level of problem-solving capability and the ability to learn new systems quickly.
- Ability to handle a high volume of work & challenging situations.

We are looking for a committed flexible team member to provide outstanding customer service support outside normal business hours. The role requires you to work various rotating shifts between 5:00am - 10:00pm Monday-Friday, and rotational weekend shifts that can include public holidays during our peak season, generally between March and July.

**Why WesCEF**

We are committed to building an engaged and talented workforce that is representative of the people who live in the communities where we operate. Fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. We welcome and encourage people from diverse backgrounds and particularly, Aboriginal and Torres Strait Islander people to apply.

We’re proud of how we develop and support our team, including offering flexible working hours. Therefore, when you apply, please let us know if you are seeking flexibility.

WesCEF operates across multiple locations, with our two major hubs being in Kwinana and Murdoch. We’re excited to

**Applications close: 5pm AWST Saturday 30 November 2024**

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted to demonstrate your suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, due diligence and/or reference checks.

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