Product Sales and Service Representative

2 weeks ago

Newcastle, Australia Sandvik Full time

Sandvik Mining and Rock Solutions

Parts and Service Sales Representative (Surface)

Our Company and Culture

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the Mining and Construction industries. Sandvik Group are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Join us at Sandvik, where we are dedicated to delivering excellence and innovation in the mining and construction industries.

The role

As a Parts and Service Sales Representative (PSSR), you will be responsible for the strategic management of key customer accounts, with a focus on developing, maintaining, and expanding relationships within your allocated portfolio. Your role requires a deep understanding of customer needs, allowing you to effectively present Sandvik's value propositions and drive growth opportunities. By prioritizing medium
- and long-term objectives, you will take a customer-centric approach to ensure alignment between customer goals and Sandvik’s offerings, delivering high-level representation and maintaining lasting relationships.

Areas of responsibility:

- Build and maintain strong relationships with existing customers, including operators, maintenance teams, and procurement managers.
- Understand customer needs, providing tailored solutions and ensuring high levels of customer satisfaction.
- Meet or exceed sales targets and KPIs set by the company, driving revenue growth.
- Maintain in-depth knowledge of Sandvik’s process around parts and equipment portfolio, including the latest products & technologies.
- Ensure that sufficient stock of parts is forecasted and available to meet customer demand, managing inventory effectively.
- Coordinate with internal teams to ensure timely delivery of products and minimize stock-outs or delays.
- Address customer concerns related to delivery, quality or performance of parts.
- Provide feedback to the company on customer needs, competitor offerings, and product performance, contributing to product development strategies.
- Maintain accurate records of sales activities, customer interactions using CRM tools.
- Prepare and submit regular reports on sales performance, market trends, and customer feedback to management.
- Distribution of bulletins and updates to customers in a timely manner, ensuring they are aware of any safety notifications, updates, or new regulations affecting the parts or equipment sold
- Offer sales support, troubleshooting, and service to resolve operational issues customers face.
- Provide a support function in following up outstanding debtors and ensuring credit limits are set appropriately.

Your profile
- You will be flexible and self-motivated with exceptional customer focus skills.
- You must be able to demonstrate a high level of communication and organisational abilities.
- You will require people skills to develop a strong relationship and understand your customer’s business with a well-structured sales pipeline.
- You must be able to collaborate with internal stakeholders to develop your sales strategies and achieve set targets.
- You must have the capacity to travel up to 40% regionally.

A proactive mindset & resolution focus, with an eagerness to advance your knowledge, is a key driver in the selection for this position.

Desired qualifications and experience
- A history in customer Support and enthusiasm for sales development
- A mechanical aptitude or a strong desire to develop technical knowledge is essential
- Accreditation in either business or mechanical fields would be favourable
- Aftermarket sales or service experience in Mining or a background specific to Sandvik equipment would be a distinct advantage

Agencies need not apply.

What we offer
- A rewarding career with diverse opportunities
- Flexibility to work from home
- An Employee Benefits Program including salary sacrifice options
- 13% Superannuation on top of all earnings
- Company Performance Bonus scheme
- Length of Service Recognition Program
- Company funded paid parental leave
- Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist Alex Buckland

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