Customer Service Officer

4 days ago

Newcastle, Australia BlueScope Full time

**Job Description**:
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our BlueScope Distribution business in our **NSW Customer Service Team** as a **Customer Service Officer**. BlueScope Distribution is a provider of single-source product, processing and service solutions in steel and aluminium. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. With the support of a strong leadership team, you will be given every opportunity to further develop your career in customer service and sales with us here at BlueScope Australia.

This role has flexibility to be based in Granville or Newcastle. Enjoy a competitive salary package including participation in our Profit Share Program (bonus). You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.

**What Will You Do?**

You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery. You will:

- follow-up on quotations and inquiries converting these into sales opportunities
- collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- nurture and grow relationships with customers to uncover new business and sales opportunities
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition

**More About You**

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

- experience working in a customer service environment
- high attention to detail and ability to complete multiple tasks simultaneously
- excellent communication and interpersonal skills
- confidence to resolve issues effectively and efficiently
- a proactive approach in building constructive and effective relationships
- basic knowledge with Microsoft office and a willingness to undergo relevant training

**Why BlueScope**

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

- ** create and deliver innovative solutions** that drive transformation in our business
- ** make an impact **that really does shape the world we live in
- ** keep growing** through continuous learning and development opportunities
- ** enjoy the sense of belonging **that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: _We create and inspire smart solutions in steel, to strengthen our communities for the future._

**Together **we can make a world of difference.**
- Applications close Sunday 12th February._

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