![Astrum Recruitment Pty Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
**Job description**
The role involves coordinating contract setup and termination, maintaining customer purchase orders, processing invoices and credits, and assisting customers with various inquiries.
- **Location: Tighes Hill, Newcastle**_
**Key Responsibilities**:
- Provide sales support to customers
- Set up and terminate contracts in monitoring, billing, and state fire brigade systems for ACT, NSW, and VIC
- Maintain customer purchase orders
- Process invoices and credits for false alarms in ACT and NSW
- Handle general customer inquiries
- **Long term contract - Monday-Friday | Flexible Hours**_
**Professional Experience**:
- Experience in a small dynamic team environment
- Fire Alarm Monitoring industry experience highly desirable
- Customer relationship management experience highly desirable
- Experience with Pronto Xi and Microsoft Dynamics
- Fully proficient in the Office suite of products
- Advanced level of Microsoft Word and Excel highly desirable
**Our client** is a leading provider of fire safety and security solutions.
**Salary**: $34.00 - $36.00 per hour
Expected hours: 38 per week
Schedule:
- 8 hour shift
- Day shift
- Morning shift
Supplemental pay types:
- Overtime pay
- Penalty rates
**Experience**:
- Customer service: 1 year (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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