Client Relationship Manager

7 months ago

Caulfield North, Australia Cognizant Full time

Position Title: Client Relationship Manager - Insurance

Location: Melbourne, Australia
Reports To: Client Partner

About Cognizant

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build and run stronger businesses.

Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and is ranked among the top performing and fastest growing technology companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets including Australia, New Zealand, Singapore, India, Thailand, Malaysia, Japan, China, Hong Kong, UAE, Saudi. It has grown rapidly in these regions and is now poised for exponential expansion. We are now seeking entrepreneurial leaders with a trail blazing track record of growth to fuel the next stage of Cognizant’s growth ambitions in Australia.

Our Culture

Your passion, integrity, creativity, and experience are integral to Cognizant's success in Australia. You will be welcomed into a dynamic and expanding global professional services leader in Technology, IT and Business Consulting. We take pride in our partnership with our clients, so your ability to bring our unique value proposition to customers, add value, and provide exceptional client experienced will be fundamental to your success. In return, you will be empowered with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse, and inclusive work environment.

Job Summary

Client Relationship Managers (CRMs) are key contributors to the market and commercial side of Cognizant’s Business. CRMs work with Client Partners and Industry Leads and act as business owners for assigned accounts, managing the day-to-day activities and the P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.

This role will have responsibility for pursuing a set Insurance portfolio in Australia.

The CRM is a key client facing role for Cognizant responsible for creating a positive client experience at all levels of the client organisation, including executives and senior management. The role requires significant commitment, sales and business acumen, leadership qualities, and motivation to perform well.

**Responsibilities**:
Account Growth:

- Proactive Selling: Identify, create, and close new business opportunities through understanding of technology, operations, consulting, and business positioning.
- RFP Response: Understand customer industry trends and challenges to deliver tailored proposals.

Fulfillment & Demand Management:

- Orchestrating Customer Practices/Service Lines-Delivery for Fulfilling Demand: Ensure that resource allocation aligns with customer needs and orchestrate internal practices/service lines in delivery to fulfil demand.
- Responding to staffing needs: Understand the nature of staffing requirements, engage respective Service Lines for scoping and sizing, negotiate with customer on team composition (onsite-offshore, seniority etc.) to ensure successful delivery while meeting/exceeding billing rate targets.

Relationship Management:

- Continuous Engagement: Maintain relationships through meetings, coffees, lunches, events.
- Health Checks of Current Portfolio: Review performance and address issues. This involves reviewing performance and addressing issues.

Sales Operations:

- Client Profitability Management: Manage portfolio CP engagement and track improvements. This involves managing portfolio CP engagement and tracking improvements.
- Invoicing & Accounts Receivables: Ensure timely generation and payment of invoices.
- Revenue Forecasting: Provide accurate internal revenue forecasting. This involves providing accurate internal revenue forecasting.

Preferred Qualifications & Capabilities
- Experience in client facing roles within Insurance
- 12+ years of experience in account management, insurance domain, Superannuation domain, business development activities in IT service industry with proven track record in managing global and local insurance clients
- Strong connects to senior business and technology leadership in the Insurance/Superannuation accounts in Melbourne
- Experience managing Client P&L of $20 + Million dollars including reporting and metric assessment for the account.
- Undergraduate and / or MBA degree
- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Detail oriented and able to manage and maintain all facets of complex assignments.
- Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business proble

  • Head of Client Relationships

    7 months ago

    North Adelaide, Australia LLL Australia Full time

    **LLL AUSTRALIA** As Australia’s only philanthropic bank, LLL Australia provides loans to the Lutheran Church of Australia (LCA) churches, schools, aged care facilities and associated organisations, thereby promoting the missional work of the LCA. In addition, LLL offers a suite of personal and business savings accounts. As an Authorised Deposit-taking...

  • Strategic Client Relationship Manager

    4 weeks ago

    North Ryde, New South Wales, Australia Cerner Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Client Relationship Manager to join our team in New South Wales. As a key member of our sales team, you will be responsible for managing complex client relationships and driving growth through strategic partnerships.About the RoleManage client relationships at all levels and drive strategic...

  • Client Relationship Associate

    3 months ago

    North Sydney, Australia PassportCard Full time

    **Client Services Associate / B2B Customer Service Rep** - New North Sydney office with amazing views - Incredible company culture - Career progression opportunities, fast growing company - Competitive Salary + Super + STI up to 10% of Base Salary - Wonderful employee experience program - Full product training provided to ensure you are set up for...

  • Strategic Client Relationship Manager

    4 weeks ago

    North Ryde, New South Wales, Australia Oracle Full time

    OverviewOracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're inspired by diverse perspectives and various abilities and backgrounds.We thrive after 40+ years of change by operating with integrity, partnering with industry-leaders in almost every sector. Our careers open the door to global opportunities...

  • B2b Client Relationship Manager

    7 months ago

    North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • B2B Client Relationship Manager

    7 months ago

    North Sydney, Australia EssilorLuxottica Full time

    We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the...

  • Client Manager

    7 months ago

    North Sydney, Australia GroupM Full time

    WPP AUNZ-Barangaroo NSW This is a role at GroupM which is part of the WPP network. **Salary**: $82,000 - $92,500 inclusive of superannuation Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane **ABOUT GROUPM**: GroupM is the leading global media...

  • Client Business Manager

    7 months ago

    North Sydney, Australia Compass Group Australia Full time

    **_Compass Group_**_ is a world leader in catering and support services, employing more than 500,000 people across 50 countries who serve over 5 billion meals every year and is recognised as a top ten employer worldwide. Our Australian business employs approximately 14,000 people nationally who work across more than 450 sites._ This role is responsible and...

  • Client Care Representative Clinical Administration

    7 months ago

    Caulfield North, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Client Relations Agent

    6 months ago

    Caulfield, Australia Connect2Care Full time

    Connect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities. Growing every day, with opportunities...

  • Relationship Executive

    2 months ago

    North Shore, Australia Commonwealth Bank Full time

    You are a relationship builder, passionate about nurturing a client base and building new business - We are proud to support businesses across Sydney North to build successful futures - Work as part of a collaborative and close-knit team who value flexible working **Do **Work **That **Matters** Here you'll provide meaningful solutions for an existing...

  • Supplier Relationship Manager

    2 months ago

    North Sydney, Australia Ventia Pty Limited Full time

    Supplier Relationship Manager **Date**:11 Nov 2024**Location**:North Sydney, NSW, AU, 2060**Company**:Ventia**What's on offer**: - Join one of the largest essential service providers in Australia and New Zealand. - Flexible base location - Split your time in the office and work from home. - Key leadership role with opportunity make an impact. Full time...

  • Relationship Manager

    4 weeks ago

    North Sydney, Australia Pepper Full time

    **Who We Are** At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we’ve achieved a lot, but our proudest...

  • Client Experience Manager

    7 months ago

    North Sydney, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. Our Purpose: We shape...

  • Client Support Team Member

    2 months ago

    Caulfield, Australia Kieser Australia Full time

    About Us Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome. The RoleOur Client Support Team...

  • Client Service Manager

    6 months ago

    North Sydney, Australia Kogan People Solutions - recruiters Full time

    **Client Service Manager - Wealth Industry - North Sydney** Kogan People Solutions, recruiters, are assisting a financial services firm in North Sydney delivering tailored solutions to help their valued clients make sensible decisions about their money. This highly reputable firm, passionate about helping clients achieve their best, now seeks an...

  • Strategic Partner Relationship Manager

    4 months ago

    North Sydney, Australia Ventia Pty Limited Full time

    Strategic Partner Relationship Manager **Date**:15 Sep 2024**Location**:North Sydney, NSW, AU, 2060**Company**:Ventia**What’s on offer**: - Join one of the largest essential service providers in Australia and New Zealand. - Full time permanent opportunity - Flexible working split in the office and from home available, leave entitlements, salary sacrifice...

  • Relationship Development Manager

    9 months ago

    North Sydney, Australia GT Insurance Full time

    Industry Leader in the Heavy/Commercial Motor Insurance Market - Progressive & Growing Business with High Growth Strategy. - NSW Territory - Parramatta or North Sydney Locations - Hybrid Working GT provide insurance solutions tailored for the transport and heavy motor industry in Australia. We’re backed by Allianz Australia Insurance Limited (Allianz),...

  • Client Success Manager

    6 months ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Retail Relationship Manager

    6 months ago

    North Sydney, Australia SPS COMMERCE Full time

    Description: SPS Commerce is recruiting a Retail Relationship Manager who will collaborate with a team to effectively cultivate and nurture industry relationships, enabling the team to identify and capitalize on new sales opportunities. The role will involve dividing time between account research, pre-call planning, and personal outbound prospecting...