Client Manager

5 months ago

North Sydney, Australia GroupM Full time

WPP AUNZ-Barangaroo NSW

This is a role at GroupM which is part of the WPP network.

**Salary**: $82,000 - $92,500 inclusive of superannuation

Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane

**ABOUT GROUPM**:
GroupM is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, EssenceMediacom, Wavemake, GroupM Nexus, Acceleration and GOAT. With 1,000+ people based across Sydney, Melbourne, Brisbane, Adelaide and Perth, GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled advantage to its clients, stakeholders, and people. Combined with GroupM’s global scale, our media investment decisions—guided by brand safety, leading privacy principles and premium relationships— represent 1 out of 3 ads in the global marketplace. Through modern investment services, we put money against goals that move businesses forward.

**ROLE OUTLINE**

The role of the Client Manager is to be a key point of contact for our clients and to support the development of strong communication recommendations across all channels, paid, owned and earned. Responsible for supporting a successful client relationship. Bringing together the right people, to deliver the highest quality of outputs for your client, end to end, ensuring deliverables are grounded in client priorities.

**WHAT YOU SHOULD SPEND YOUR TIME DOING**
- Engage with internal product teams including GroupM proprietary product and service teams to ensure you have an understanding about their offerings and relevance to our clients.
- Strong knowledge of media planning principles (e.g. scheduling, flighting, recency, effective reach theories, seasonality, market prioritisation, roles of all communication channels) and ability to utilise agency and industry tools to enhance and support planned recommendation.
- Leverage industry and agency suite of tools to aid planning, including the development of target audience, brand, growth priorities, insights, role of channel and channel priorities.
- Proactively manage campaign launch activities, responsible for client campaigns going live and which requires top-class attention to detail, confidence, and organisation to ensure that all internal and external teams provide what is needed to get the campaign live.
- Brings innovation and creativity to the table, leveraging insights from across the market.
- Help build and then maintain strong collateral pieces relevant to the group, agencies, and clients by liaising with product team members to understand proposition, product features and KPIs.
- Budget planning (compose budgets with third-party costs and considerations included) for Clients to approve in-line with planned sponsorship activity, contributing to company’s organic growth and bottom-line.
- Work with Client Services Director and Managing Director on business reporting, finance and top line account summaries (point of escalation)
- Key day to day contact with Clients,
- Actively work on insights from the Client Satisfaction Survey and help develop Client Development plans
- Solid working relationship with internal & external stakeholders
- Skilled understanding of Client contracts & commercials
- Foundational understanding of agency commercials
- Continue to identify & support with new revenue opportunities
- Oversight of compliance auditing deliverables, troubleshooting where necessary
- Support the day to day work with broader team

**Leadership**:

- Ensure all new team members are onboarded correctly in line with the Enboarder workflow.
- Manage the day-to-day activities of the team to ensure that SOX controls, SLAs and KPIs are adhered to.
- Manage leave and team absences to ensure coverage for team responsibilities and mínimal impact to remaining team members.
- Motivate the team to achieve individual, team and organizational goals.
- Develop and train team members to ensure they reach their potential.
- Empower team members with skills to improve their confidence, product knowledge, and communication skills.
- Conduct fortnightly 1:1 check-ins, annual Career Conversations and Annual Performance Reviews through Culture Amp.
- Liaise with the People Team to resolve all team disputes to ensure a safe and productive team environment.
- Create and foster a cohesive team environment through team activities and cultural moments.

**WHAT MAKES A GREAT CLIENT MANAGER**
- Advanced practical knowledge of Account & Client Management
- Requires a minimum of 5 years of experience.
- Relevant qualification in Sales or Marketing
- Experience leading Projects or a qualification in Project Management

Pay: $82,000.00 - $92,500.00 per yea

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